topic Re: Connecting to smarthub in Arlo

Connecting to smarthub

jcbbuckley — Tue, 01 Apr 2025 11:00:42 GMT

Our ARLO Smarthub has internet connection but when we try to locate the devise via the arlo secure app on our iphone it cannot detect it. We have tried everything and just cannot locate the smarthub from the app

Re: Connecting to smarthub

StephenB — Tue, 01 Apr 2025 11:16:24 GMT

@jcbbuckley wrote:

Our ARLO Smarthub has internet connection but when we try to locate the devise via the arlo secure app on our iphone it cannot detect it. We have tried everything and just cannot locate the smarthub from the app

If you have a PC, then also try my.arlo.com on the PC.

The phone needs to be connected to your home wifi, and you need to disable any VPNs running on the phone.

Re: Connecting to smarthub

jcbbuckley — Tue, 01 Apr 2025 23:06:26 GMT

Thanks, but I tried our laptop it wouldn't locate it either. I already disabled the VPN on the iPhone and I also tried to locate the smarthub with the firewalls turned off, It just won't locate the hub? I have reset everything multiple times and also shut the phone down a couple of times. Not sure what else to try?

Re: Connecting to smarthub

StephenB — Wed, 02 Apr 2025 11:53:28 GMT

@jcbbuckley wrote:

Thanks, but I tried our laptop it wouldn't locate it either. I already disabled the VPN on the iPhone and I also tried to locate the smarthub with the firewalls turned off, It just won't locate the hub? I have reset everything multiple times and also shut the phone down a couple of times. Not sure what else to try?

Is the smarthub getting an IP address from your router? (Check the router's attached device list).

Is this a newly purchased smarthub, or one that was previously in your account?

If newly purchased, was it a used smarthub?

Re: Connecting to smarthub

jcbbuckley — Wed, 02 Apr 2025 23:17:12 GMT

Yes, it's showing an IP address. Yes newly purchased brand new out of the box and it is a new account.

Re: Connecting to smarthub

StephenB — Thu, 03 Apr 2025 00:35:18 GMT

@jcbbuckley wrote:

Yes, it's showing an IP address. Yes newly purchased brand new out of the box and it is a new account.

Can you connect the laptop to the router with ethernet?

If you can, then try that next.