topic Re: Changed Original Email and I am not receiving password Resets on new email. in Arlo

Changed Original Email and I am not receiving password Resets on new email.

Retired_Member — Tue, 01 Apr 2025 18:28:39 GMT

How do I get live support? Chatbot keeps telling me I don't qualify for live support even though I have a subscription?

Re: Changed Original Email and I am not receiving password Resets on new email.

Retired_Member — Tue, 01 Apr 2025 18:33:45 GMT

If there is any support person monitoring this.. I got to tell you this has been the worst experience ever.

- My subscription renews in May

- Thought one if I can't resolve this in a week --- SELL ARLO Cameras and buy something with better support

Re: Changed Original Email and I am not receiving password Resets on new email.

BrookeN — Tue, 01 Apr 2025 19:11:58 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Changed Original Email and I am not receiving password Resets on new email.

BrookeN — Wed, 02 Apr 2025 13:24:49 GMT

Thank you for providing that information. I have reached out to support and they will be contacting you as soon as possible.