topic Re: Locked out of account and password recover email is not sending a code in Arlo

Locked out of account and password recover email is not sending a code

auhnod — Fri, 28 Mar 2025 21:49:15 GMT

Hello,

My dad is locked out of his Arlo account and the password recovery process is not working. The email is [EDIT] and we do not receive any codes at all to do the password reset. It seems like he is locked out of his Arlo account completely and I am not sure what else to do in order to access. I had to create this Arlo account in order to post on this forum to ask for help because I could not find a customer service phone number nor could I find a place to submit a help service ticket.

If you could contact that email above or this email [Edit] that would be great. I do not know anyway else to get help with my dad's account because I could not find other support resources on the website.

Thank you.

Re: Locked out of account and password recover email is not sending a code

ShayneS — Fri, 28 Mar 2025 21:49:38 GMT

Hi @auhnod

Are you still experiencing this symptom?

Re: Locked out of account and password recover email is not sending a code

auhnod — Tue, 01 Apr 2025 01:47:30 GMT

@ShayneS Yes, my father is still locked out and there is no successful way for us to access his account even with trying the recovery password route.

Re: Locked out of account and password recover email is not sending a code

ShayneS — Tue, 01 Apr 2025 15:50:30 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible.