topic Re: Arlo Base Station not discoverable after booting and factory reset in Arlo

Cannot add VMB4000

Loopie — Tue, 06 Aug 2024 04:57:39 GMT

New VMB4000 base station. When I try to add it in the app or using the web, nothing shows up after the search. The lights on the base station are as follows:

Power - solid green

Internet - solid green

Camera(s) - solid amber

I think it may be bad. The camera light shouldn't be solid amber with no cameras added, should it? Any ideas?

Lou

Power light on VMB4000 base station stuck on solid amber

iambbq — Sat, 10 Feb 2024 03:16:29 GMT

My #VMB4000 stuck with solid amber power light starting last night. Won't turn green even after resetting the device.

Re: Power light on VMB4000 base station stuck on solid amber

DannyBearAgain — Sat, 10 Feb 2024 08:00:27 GMT

Not a good look, usually the amber power led meaning is that the base has failed initialisation.

Has the factory reset using the paper clip holding the internal button for 12 sec been tried?

Re: Power light on VMB4000 base station stuck on solid amber

StephenB — Sat, 10 Feb 2024 12:33:58 GMT

@iambbq wrote:

My #VMB4000 stuck with solid amber power light starting last night. Won't turn green even after resetting the device.

This means it is stuck during the boot process.

As @DannyBearAgain says, a paper-clip reset is a good thing to try. If it works, you'll need to remove the cameras and the base from your account and re-add them.

Another possibility is that you have a failing power adapter. Arlo doesn't sell them, but it is possible to purchase compatible ones on-line. They are inexpensive, so possibly worth a risk-buy.

Of course it could be the base hardware, in which case the only option is to replace it.

Re: Power light on VMB4000 base station stuck on solid amber

iambbq — Sat, 10 Feb 2024 20:16:59 GMT

Thanks for the replies. Actually have reset that a multiple times but not working still. Have tried swapping with another adapter as well while the Arlo adapter was functioning well on another appliance, while the same result with amber light stuck with the other adapter. BTW, the base would have all lights turning green for a blink only after powering on for a few minutes, and then the amber power light comes back.

Re: Power light on VMB4000 base station stuck on solid amber

BrookeN — Thu, 15 Feb 2024 15:18:13 GMT

Were you able to get the basestation to work?

Re: Power light on VMB4000 base station stuck on solid amber

Onj25 — Fri, 19 Jul 2024 23:47:35 GMT

Hi I’m also having this problem with my base station.
the exact same thing happened same model and everything I still have had no luck getting it going

Re: Power light on VMB4000 base station stuck on solid amber

DannyBearAgain — Sat, 20 Jul 2024 00:42:07 GMT

@Onj25

Sounds like a bricked Base station likely from one of Arlo’s firmware updates gone wrong.

If you have a subscription you can contact support and ask for a discount, assuming you are entitled and able to find a phone number within the arlo mobile app under settings/support, the device under details at bottom of page.

Re: Power light on VMB4000 base station stuck on solid amber

BrookeN — Mon, 29 Jul 2024 14:11:08 GMT

@Onj25 were you able to reach out to support?

Base station VBM4000 in discoverable

jeff_fee — Mon, 05 Aug 2024 01:12:36 GMT

My Arlos base station has been undiscoverable for the past week. Each time I call support they tell me the issue has been escalated and to give them more time.
This is unacceptable for a company to have a product that users are not able to use and they are not able to resolve within 24hours

all my cameras were working till I called re a 24 hour delay in footage . I was told to rest base station and since then it’s been un discoverable.

each time I call I get the run around and how sorry they are.
how do I escalate this higher than it’s already been as I have heard nothing from Arlo at all.
I think it may be time to get more reliable security cameras as these are useless atm.

Re: Base station VBM4000 in discoverable

DannyBearAgain — Mon, 05 Aug 2024 05:58:17 GMT

Suggest you do a power cycle of the base station.

I had similar issues after a bad firmware update and using the base restart function from the app just made it unstable and going offline intermittently.

Re: Base station VBM4000 in discoverable

jeff_fee — Mon, 05 Aug 2024 07:25:14 GMT

I have tried that along with reset and also disconnecting the entire base station from internet also.

Re: Base station VBM4000 in discoverable

DannyBearAgain — Mon, 05 Aug 2024 12:05:58 GMT

What do the LEDs show on the base station?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Also had you removed the base from your account and you are now unable to re add it again?

Re: Base station VBM4000 in discoverable

jeff_fee — Tue, 06 Aug 2024 01:30:49 GMT

I was told to reset the original base station by Arlo support so that has removed the base station from my account.
On original base station lights go from yellow blank blank to all green then back to yellow blank blank

my other base station (never used ) is green green blank

Re: Base station VBM4000 in discoverable

DannyBearAgain — Tue, 06 Aug 2024 01:53:44 GMT

Having a constant Amber power led is not a good sign unfortunately.

Have you tried to perform a factory reset on the base station, use a paperclip to hold the internal base reset button until the LEDs start flashing Amber, usually 10sec.

The base should eventually settle with green, green and constant Amber for the camera led that identifies the base is ready to be claimed by an account.

You would need to do this with the spare base you mentioned to add it again.

You should always remove the base device from the account before performing a factory reset.

Re: Base station VBM4000 in discoverable

jeff_fee — Tue, 06 Aug 2024 02:07:05 GMT

I have tired the reset on the old one and support advised me it was removed from the account. Held the reset for 10 secs even 30 sec as advised from support.
and the new one I have also reset it but the base station is not discoverable. Apparently it’s an issue with other users but no resolution at this stage

Re: Base station VBM4000 in discoverable

DannyBearAgain — Tue, 06 Aug 2024 05:11:30 GMT

Regards the new base VMB4000 you need to see the three leds showing green, green, constant Amber after the factory reset has completed else you will not be able to claim it into your account. Can you confirm that you can successfully factory reset the base using the paper clip? https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station Try working the reset button several times before holding for the 10sec press until the less start flashing. I have noticed that the internal reset button may have tarnished contacts preventing the reset from occurring.

Re: Cannot add VMB4000

DannyBearAgain — Tue, 06 Aug 2024 05:20:47 GMT

The led indications suggest that the base station is ready to be claimed by an account.

I would usually suggest to use the arlo web portal my.arlo.com from a pc web browser that is connected to the local network router as the base station.

Make sure you have any VPN disabled while performing the add.

Re: Base station VBM4000 in discoverable

jeff_fee — Tue, 06 Aug 2024 08:33:52 GMT

Just tried that and still not discoverable. It rebooted light Green, green blank

Re: Cannot add VMB4000

Loopie — Tue, 06 Aug 2024 15:23:18 GMT

That doesn't work either.