topic Re: Arlo Secure app compatiblity in Arlo

Arlo Secure app compatiblity

cyberkaly — Thu, 27 Mar 2025 14:06:28 GMT

Hi there,

I have 3 Arlo Pro 2 camera's and the VMB4000 Base Station. I got 3 additional Arlo essential camera's , I upgraded the arlo secure app where I can see my Essential cameras, however once it got upgraded my Arlo pro 2 camera's became invisible. I still get notifications on the app from these cams (Arlo Pro2) but cannot view them.

Is there a way to make them visible again? That they appear in the list?

Re: Arlo Secure app compatiblity

ShayneS — Sat, 29 Mar 2025 03:15:39 GMT

@cyberkaly Are you the granted access user by chance?

Re: Arlo Secure app compatiblity

cyberkaly — Sat, 29 Mar 2025 05:54:25 GMT

@ShayneS Yes I am.

Re: Arlo Secure app compatiblity

StephenB — Sat, 29 Mar 2025 12:09:26 GMT

@cyberkaly wrote:

@ShayneS Yes I am.

Then the primary account also needs to be migrated to "Feed" before you will see the cameras.

There are some issues here, so the primary user

uses custom modes
has cameras at multiple addresses
combines geofencing+scheduling

then they should make sure they understand the limitations before migrating.