topic Re: Iphone App - unknown error in Arlo

Iphone App - unknown error

Retired_Member — Mon, 24 Mar 2025 09:18:12 GMT

Since few days ago I started getting unknown error when trying to login to the arlo App.
I have updated to latest one, and it didnt help.
I even deleted the App, and installed the latest and it didnt work.
I tried to logging from the web portal and it works just fine.

Any idea what else should I try?

Re: Iphone App - unknown error

ShayneS — Wed, 26 Mar 2025 00:03:38 GMT

HI @Retired_Member

Are you still experiencing the symptom, does this occur over mobile data as well?

Re: Iphone App - unknown error

Retired_Member — Wed, 26 Mar 2025 08:42:21 GMT

Yes, I still have the issue.
And I tried while using wifi and also while using mobile data.

Re: Iphone App - unknown error

ShayneS — Wed, 26 Mar 2025 16:55:32 GMT

Thank you for the update. I am looking in to this and I will report back as soon as possible.

I have a few questions:

Do you have the latest version iOS installed?

Which version of the Arlo app are you using?

Does this occur on any other mobile or handheld devices by chance?

Re: Iphone App - unknown error

ShayneS — Thu, 27 Mar 2025 00:05:48 GMT

@Retired_Member

I am waiting for additional info on this. In the meantime, the workaround would be to use the web portal at my.arlo.com

Also, you can try to offload the app by navigating Settings > general > iPhone Storage > Arlo Secure > Offload app to see if this helps.

Re: Iphone App - unknown error

ShayneS — Mon, 31 Mar 2025 16:38:32 GMT

@Retired_Member Did the offload of the app help?

Re: Iphone App - unknown error

Retired_Member — Mon, 31 Mar 2025 19:48:04 GMT

No, I have cont to work w the support over email. I’m deleting my account and will set it back.

Can't log in to iphone app. Get unknown error.

Asunnyj — Wed, 09 Apr 2025 12:35:00 GMT

Get unknown error. I've restarted my iphone, deleted and reinstalled the app, changed password and still can't log in to mobile app.