topic Re: Camera Dead Post Firmware Upgrade in Arlo

Camera Dead Post Firmware Upgrade

bob1blanch — Mon, 26 Sep 2016 21:49:05 GMT

While in the process of replacing batteries in an outdoor camera (yes - sub freezing temp - low battery showing most likely incorrectly), i interupted the firmware update and now the camera is completely non-responsive. I have taken batteries out several times in an attempt to "hard reset" - no luck.

Any suggestions?

Thank you. All 11 of the others updated just fine.

Bob

Re: Camera Dead Post Firmware Upgrade

TomMac — Mon, 02 Feb 2015 03:21:25 GMT

Have you tried REMOVING the camera from the system and then reset and resync??

Pull batteries of camera then;

Settings... SYSTEM SETTINGS...CAMERA ORDER...Click on "X" in front of camera name to remove...answer yes to continue.

Once camera removed, add batteries and then try to add it back to system as per originally. ( resync )

Re: Camera Dead Post Firmware Upgrade

David_NG — Mon, 02 Feb 2015 18:26:06 GMT

Hello bob1blanch,

I have sent you a private message.

Re: Camera Dead Post Firmware Upgrade

neil3354 — Fri, 06 Mar 2015 05:50:20 GMT

I ran into the same problem tonight. One camera is completely dead after an upgrade and I tried replacing batteries a number of times. No luck.

Re: Camera Dead Post Firmware Upgrade

WildBill — Fri, 06 Mar 2015 23:29:01 GMT

I just had a similar problem, my battery door open mid sync update. If you have no LEDs after good battery install, it is toast. They sent me a replacement camera under warranty. I tried every thing that was suggested to no avail.

Re: Camera Dead Post Firmware Upgrade

ChristineT — Fri, 06 Mar 2015 23:36:34 GMT

Good afternoon neil3345,

I can confirm, if the update process was interrupted (lost power) at any point the camera may be stuck in a bad state. Does this sounds like potentially what happened? If not, I would be interested to hear more about your specific scenario when the camera was updating so we can try and replicate it in house.

In any case, I'll open a support case for you to start the RMA process.

I look forward to your update.

Best Regards,

Christine

Arlo Team

Re: Camera Dead Post Firmware Upgrade

Hurricane75 — Wed, 25 Mar 2015 00:27:40 GMT

Same thing happened to me, please advise on what to do, system is 2 days old

Re: Camera Dead Post Firmware Upgrade

dmitry — Fri, 15 May 2015 16:38:08 GMT

Same with me. One camera is down after interrupted firmware update. No lights, totaly inresponsible.

What can I do to make it back to work?

Re: Camera Dead Post Firmware Upgrade

neil3354 — Fri, 15 May 2015 17:42:48 GMT

Not much you can do. Contact them and they will send you a replacement with a return label for your dead camera.

I am really hoping they fix this issue. I am not buying any more cameras until they come out with a new version that doesn't get bricked on an update.

Re: Camera Dead Post Firmware Upgrade

JohanF — Wed, 20 May 2015 09:11:45 GMT

I just received a new (second) camera today, and while installing, i removed the batteries. I did not notice the camera was actually upgrading. Guess what? It was dead when i tried again. Nothing helped, it did not want to re-synch, no Led...dead. While talking to support, they provided me a means to get it back to life. And it worked! There's actually a USB port on the device, and while connecting it directly to my PC is came back to life, performed the upgrade seamlessly, and now it is working like a charm again. So, great product, great support! No need to send it back again....

Re: Camera Dead Post Firmware Upgrade

JohanF — Wed, 20 May 2015 09:13:12 GMT

See my post...i think you should connect it via a USB cable, and have it upgrade or initiate again via that way. Support should be able to help you out!

Found a way to fix that!

dmitry — Sat, 30 May 2015 12:42:01 GMT

It's pretty easy to fix that issue without disassembling and contacting the support. There is a hidden micro-usb port under the battery lid.

Plug usb<->micro-usb cable in and wait for 5 minutes. Then press "sync" button and check if you see diode blinking. If you see orange light - wait until it turns to blue or off.

That helper me to recover my camera.
See attached images for location of camera usb.