topic Re: 7 day recording for VMC3030 not working in Arlo

7 day recording for VMC3030 not working

kukrejav — Mon, 17 Mar 2025 13:26:49 GMT

Hi,

I have 5 wirefree cameras (VMC3030). After the prompted upgrade to the iOS secure app, the 7 day recording is no longer available and prior library clips have also disappeared.

Arlo KB article still says that 7 day recording should be available for EOL cameras.

How to re-enable / get the 7 day recording back?

Thanks in advance.

Re: 7 day recording for VMC3030 not working

StephenB — Mon, 17 Mar 2025 13:45:22 GMT

@kukrejav wrote:
I have 5 wirefree cameras (VMC3030). After the prompted upgrade to the iOS secure app, the 7 day recording is no longer available and prior library clips have also disappeared.

Are you using a "Friend" account? Or are you using the primary account (which has the cameras installed)?

Can you make a manual recording while livestreaming one of the cameras?

Re: 7 day recording for VMC3030 not working

kukrejav — Mon, 17 Mar 2025 19:16:12 GMT

Using primary account.

yes, I can make manual recording

Re: 7 day recording for VMC3030 not working

StephenB — Mon, 17 Mar 2025 19:46:15 GMT

@kukrejav wrote:

yes, I can make manual recording

Which confirms that you still do have cloud storage.

Did you check the mode you are using, and make sure there are rules for your cameras in that mode?

Re: 7 day recording for VMC3030 not working

kukrejav — Mon, 17 Mar 2025 22:36:55 GMT

@StephenB

You’ve been most helpful. Thanks.

i took two steps after the issue occurred.

removed and added back one of the cameras.

Did manual recording.

now the cameras record when there is motion.

thanks again