topic Re: Unable to cancel subscription !!!!!!!!! in Arlo

Unable to cancel subscription !!!!!!!!!

Ken_in_Seattle — Sat, 08 Mar 2025 18:27:24 GMT

I wanted to cancel my account and subscription to Arlo. I went through the process of cancelling my account on the arlo web site and received an email response telling me my account has been closed and all my videos are no longer available. All OK so far, but then I see that they are still charging my credit card for the monthly subscription. Apparently, you have to cancel the subscription separately, but you can do this only by logging on to your account. But I cannot do this anymore as my account is closed. I cannot find any telephone number or address with which I can communicate my problem. Someone, please help!!!!!!! WHAT CAN I DO??????

Re: Unable to cancel subscription !!!!!!!!!

BrookeN — Mon, 10 Mar 2025 19:31:33 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Unable to cancel subscription !!!!!!!!!

Ken_in_Seattle — Tue, 11 Mar 2025 19:07:37 GMT

my number is

call in afternoon

thanks

Re: Unable to cancel subscription !!!!!!!!!

BrookeN — Tue, 11 Mar 2025 19:10:01 GMT

Thank you for providing that information, I did erase the phone number as you do not want to put that on a public forum. Support will be reaching out to you as soon as possible.

Re: Unable to cancel subscription !!!!!!!!!

Ken_in_Seattle — Sat, 15 Mar 2025 23:28:46 GMT

Thank you

Customer support did get in touch with me and cancelled the subscription and refunded 3 months of the charges.

Thanks again