topic Re: Constant pop-up help boxes in the "new" Dashboard - they never go away in Arlo

Constant pop-up help boxes in the "new" Dashboard - they never go away

eu5j3xht — Mon, 17 Feb 2025 17:02:48 GMT

Ever since I was pushed to the new Arlo portal (I use the desktop web site only), the introductory pop-up "Help" boxes never go away. It's been months now and I figured they would go away, but every time I go into my Dashboard/Portal, it's a constant barrage of these help boxes as I try to navigate my Arlo portal. How does one get them to go away permanently?

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

BrookeN — Fri, 21 Feb 2025 15:03:05 GMT

Can you please send a screenshot of what you are seeing?

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

eu5j3xht — Fri, 21 Feb 2025 15:12:44 GMT

I was going to try and close the issue or edit it to say the issue is closed, but there's no way for me to do that on the Arlo forum.
I'm not sure why, but all of a sudden the pop-ups went away. It's as if after I posted my forum message, my Arlo dashboard read my message and turned off all the popups. I know it doesn't make any sense.

I see now I have the "Accept as Solution" button on your question, so closing this issue.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

BrookeN — Fri, 21 Feb 2025 15:45:32 GMT

I can close it for you, thank you for letting me know. Have a great weekend.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

Scottdoc — Sat, 22 Feb 2025 16:45:59 GMT

These are the very annoying popups that keep occurring. If it's been awhile since you last signed in, they come back, even if you dismissed them the last time you signed in. There are about 4 or 5 of these with the updated website. Then they will disappear until the next time you sign in.

If we've been using the website long term and know how to navigate the site, these can be quite frustrating.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

eu5j3xht — Thu, 27 Feb 2025 02:53:25 GMT

Actually, the pop-ups are back so this issue isn't resolved.

Looks like others have noticed, as well.

Here are two screen caps.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

jguerdat — Thu, 27 Feb 2025 14:42:32 GMT

When I see these, a simple click on the "x" clears it and it never returns. That's not the case with you?

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

BrookeN — Thu, 27 Feb 2025 17:02:51 GMT

Are you perhaps using incognito or clearing your cache/history daily?

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

Scottdoc — Thu, 27 Feb 2025 18:40:06 GMT

The problem is an issue with your website, not on my completing a cache-clearing every day. And no, I am not using incognito mode.

These popups are a nuisance, but they can be cleared on a particular day of usage only to return the next time you login.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

BrookeN — Thu, 27 Feb 2025 18:59:22 GMT

Thank you for providing that information. I am going to reach out to the development team and let them know your feedback regarding the pop-ups. I will reach back out to the community as soon as possible.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

eu5j3xht — Thu, 27 Feb 2025 23:11:41 GMT

I do clear my cache frequently on all browsers. I also use a VPN any many other privacy features.

However, I agree with this post that it would be poor design if that's how these pop-ups determine behavior since cache history is ephemeral and should be assumed as such.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

Cherrytree80 — Tue, 04 Mar 2025 16:35:33 GMT

I too am frustrated with the constant barrage of pop-ups. They do go away once you click on the X for that session, however, they come back the next day after you have exited your browser (and in my case, cleared the cache). It should be a setting in the Arlo dashboard to say that you don't need the pop-up help anymore.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

BrookeN — Fri, 14 Mar 2025 13:48:29 GMT

Are you still seeing this same behavior?

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

eu5j3xht — Fri, 14 Mar 2025 13:51:24 GMT

As of about two days ago, I was still seeing this behavior.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

Cherrytree80 — Fri, 14 Mar 2025 16:03:01 GMT

They're still there as of 3/14 (and still as annoying).

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

Edinburgh_lad1 — Sat, 15 Mar 2025 07:12:54 GMT

Well, since you clearly cache regularly, then the site assumes it's a new install/start. All websites do that by asking you to accept cookies etc.

Why do you clear cache daily? Cache speeds up the loading of websites and retains customisation. It's not be to be cleared frequently.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

eu5j3xht — Sat, 15 Mar 2025 14:56:22 GMT

I appreciate you interest in my comment, but I'm not inclined to discuss my internet usage habits with a rando on the internet.

That being said, your suggestion that "every web site does it" [read the cache] is true. That's the purpose of the cache, after all. My suggestion is the design of the Arlo site appears to have a flaw if that's the way it's determining if I'm a "new" user. I'm not inclined to discuss the technicalities of the problem - it's true on face value and that's quite enough. Read this forum to see users having the issue. Also consider I've been using web sites for 20+ years and it's only the Arlo web site that's ever had this issue. It's not condemning the Arlo developers (I'm a developer myself) - it's a simply design issue that needs resolved.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

Edinburgh_lad1 — Sat, 15 Mar 2025 17:35:56 GMT

Chill, mate, no-one is forcing you to discuss your internet usage habits. In fact, they're not of interest to me either, since you're "a rando on the internet", too - it was more of a question to suggest the cause, with an explanation that followed, rather than a question about your habits.

It's a user forum and you came here for help, so that's what we're trying to do here.

How else do you propose that they should establish whether you are or are not a new user on a specific device. Genuinely interested in the solution.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

BrookeN — Mon, 17 Mar 2025 13:22:59 GMT

Clearing the cache daily will indeed bring the pop-up boxes back after opening it back up.

Re: Constant pop-up help boxes in the "new" Dashboard - they never go away

Cherrytree80 — Mon, 17 Mar 2025 14:15:17 GMT

To clear a browser's cache at the end of a session is a user preference. I do it to reduce tracking by websites. Caching was a good tool in the days when internet speeds were lower than they are now. Caching allowed websites to load faster. Since I have the benefit of a high speed internet connection, I am okay with the two or three seconds longer it takes to load a website. Remove the previous cache provides a fresh load of a website to ensure you have the most current version.

According to the notable cybersecurity company Kapersky, "As you use the web, browsers collect data about your preferences, searches, and internet history. To keep your browser running optimally, it's a good idea to clear your cache and cookies periodically."

What we users who delete our cache are asking is that Arlo consider having an option in the setup that turns off the pop-ups rather than relying on reading the cache to determine if we are a new or return user. Many software products allow users to customize the assistance level based on user expertise. It's as simple as that. Right now I an others are finding the constant barrage of pop-up "help" panels to be annoying and we would ask that there be a way to eliminate those for advanced users that doesn't rely on reading the cache.

Thanks.