topic Re: Automation Delay in Arlo

Automation Delay

643 — Fri, 07 Feb 2025 16:29:04 GMT

I’m experiencing random Automation Delays with the new app (version 5.5.0.)

For example; I have an automation to change mode from “Arm Away” to “Arm Home” set for 8AM every day. When I look at the “Feed” the mode actually changes at times of 8:06, 8:07, 8:15, etc. It never actually changes at 8AM. This appears to have started occurring with the "new" app. Any suggestions?

Re: Automation Delay

jguerdat — Sat, 08 Feb 2025 16:19:45 GMT

By any chance are you using a security hub (NOT a SmartHub)? I find that this sort of delay has been around since I integrated the security hub into my system. It doesn't affect switching at night but frequently does in the morning.

Re: Automation Delay

643 — Sat, 08 Feb 2025 19:17:22 GMT

I have a SmartHub (VMB4540r2) with firmware version 1.25.1.0_1687.

Per a previous chat discussion, I have updated the iOS app and have disconnected and reconnected the SmartHub with no change.

Re: Automation Delay

Edinburgh_lad1 — Sat, 08 Feb 2025 20:31:45 GMT

I'd like to chip in and say that I have no security system and also experience this kind of behaviour. Always with my evening change of modes (UK time), instead of 9pm, it changes at 9:04pm, 9:07pm. I suspect this corresponds to @jguerdat as they're in another time zone (I suspect north America?). Which in turn points to Arlo's server issues, as usual, anyway.

I suppose this kind of behaviour is one of the many "exciting new features" that Arlo promises.

@@@ I raised this issue in another post and as usual, nothing was done about the issue, as clearly, there have been lots of updates since then. @@ I'm still shocked that Arlo are not ashamed of their poor execution of the system - whoever is in charge of that team should re-consider if they're the right person for the job.

Re: Automation Delay

Azcanuk — Tue, 18 Feb 2025 23:47:46 GMT

With the app release on our phones, 5.5.0_28795 dated 01/30/25, we also are experiencing issues with the slow change of mode and at times not showing what mode it is in. In addition, we are experiencing a long lag time between camera detection of person/vehicle/animal and us getting a notification.

We had someone walk our driveway, which is monitored by two cameras, and we did not get a notification from either one! Good thing we have a Ring Doorbell camera otherwise we wouldn't have known this person was able to walk right up to our door without being detected by our Arlo Pro 4 cameras.

Not to excited about app's being released and having these kinds of issues.

So, Arlo support team, when can we expect to get fixes to the various issues we are all having?

Re: Automation Delay

BrookeN — Wed, 19 Feb 2025 16:20:08 GMT

I have reached out to our development team to investigate the behavior you are seeing. I will update the community as soon as possible.

Re: Automation Delay

hexrays — Sun, 23 Feb 2025 23:43:18 GMT

I have the same issue. I have an Automations Schedule set for Arm Away at 10pm. It will not actually switch to the mode until 10:18pm or so. Also when switching from Arm Away to Arm Home at 5am, there is another day of 5 or ten minutes.

Re: Automation Delay

643 — Wed, 05 Mar 2025 16:19:25 GMT

I have been trading emails with an Arlo level 3 developer and as of March 4th; he stated that "...this is being looked into right now and we'll keep you posted for updates."

Re: Automation Delay

Edinburgh_lad1 — Wed, 05 Mar 2025 22:26:09 GMT

Yeah, the backlog is quite big, apparently. Expect this to be addressed Am Sankt-Nimmerleins-Tag.

Hub switches modes at odd times

sunnibee — Sun, 09 Mar 2025 00:16:26 GMT

Have a wireless doorbell AVD2001 with separate chime and a Pro 3 floodlight with camera. They have been working fine, switching modes as programmed. Just installed a new security system with hub and 5 door/motion sensors (no model numbers on box) . The sensors are working fine with the hub. (The previous devices have not yet been added to the hub,) Since activating the hub, the previously set mode changes are happening at random minutes after the set time…anywhere from 2 to 20 minutes later. Anybody have a clue what’s going on? Is it because the bell/chime and floodlight/camera are not currently “in” the Hub?

Re: Hub switches modes at odd times

jguerdat — Sun, 09 Mar 2025 14:53:19 GMT

This has been going on since the security hub was introduced - mine does the same thing. Raise the issue with official support by using the app to go to Settings, Support and choose a method to open a case.

Re: Hub switches modes at odd times

Edinburgh_lad1 — Sun, 09 Mar 2025 15:34:28 GMT

This has been going for months and they're not in a hurry to address the issue: they're still "investigating" it. Shockingly.

Re: Hub switches modes at odd times

sunnibee — Sun, 09 Mar 2025 17:50:42 GMT

Thx.

Re: Automation Delay

BrookeN — Mon, 10 Mar 2025 13:57:37 GMT

Our development team is still currently investigating this, I will update the community as soon as possible.

Re: Automation Delay

643 — Tue, 11 Mar 2025 14:09:51 GMT

Not sure what happened last night (3/10/25) automation (scheduled for 6PM) did not change mode at all. I had to manually change modes at approximately 8:30PM.

Re: Automation Delay

BrookeN — Wed, 12 Mar 2025 14:23:29 GMT

Thank you for the update, I passed this onto our development team. I will update the community as soon as possible.

Re: Automation Delay

Edinburgh_lad1 — Wed, 12 Mar 2025 15:11:35 GMT

That was for me, too. 'Arm away' didn't activate at all. I had to manually activate it. 11 March, though. It should have activated at 9pm.

Re: Hub switches modes at odd times

Salpacino — Mon, 17 Mar 2025 15:57:31 GMT

Hello jguerdat,

My Phone app or cannot find my VMB4000 base station, I also tried through my computer and it says "No Devices Found".

I got the base station from a friend because I moved and cannot find my original base station due to moving.

Current status:

Power - solid green

Internet - solid green but blinks 5 times every 12 seconds.

Camera(s) - solid green

Re: Automation Delay

BrookeN — Mon, 17 Mar 2025 16:15:34 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Automation Delay

hexrays — Mon, 17 Mar 2025 16:41:45 GMT

My issue seems to be resolved now. Schedules are changing pretty much right on time.