topic how can I connect my Arlo Pro Base Station to the internet? in Arlo

Says my cameras are off-line no Internet connection

Leemo — Thu, 24 Oct 2024 22:24:38 GMT

My cameras, all four of them, have just decided to go off-line. when I try to reconnect them. It says it appears you are not connected to the Internet, but my Internet Internet is working..

i've tried rebooting my router my hub pressing reset deactivating my cameras, and tried to add them on all over again. Nothing is working. I am beside myself.

Has anybody had this problem and works to fix it? SO FRUSTRATING.

Re: Says my cameras are off-line no Internet connection

Mac187 — Sat, 26 Oct 2024 16:26:53 GMT

Same happened to me

Re: Says my cameras are off-line no Internet connection

JamesC — Mon, 28 Oct 2024 22:35:31 GMT

Are you still seeing this behavior? Are you able to provide a screenshot of the error you're seeing?

JamesC

Re: Says my cameras are off-line no Internet connection

Aileeno0602 — Thu, 28 Nov 2024 19:29:29 GMT

Mine are doing to same thing.

Re: Says my cameras are off-line no Internet connection

Aileeno0602 — Thu, 28 Nov 2024 19:30:58 GMT

I corrected it just now by unplugging the base and plugging it back in. Have had the system for years, not sure why all of a sudden it did this

Re: Says my cameras are off-line no Internet connection

trandanengineer — Sat, 15 Feb 2025 18:01:07 GMT

After 6 months without a solution, almost gave up, I just found out my defective Craftsman garage opener has been interfering with the camera. After removing the garage opener battery, no more issue with my Arlo camera. The new updated software that I had been concerning is perfectly fine.

Re: Says my cameras are off-line no Internet connection

Mac187 — Sun, 16 Feb 2025 14:16:27 GMT

I will try again when I get home, I had gave up on them.

Re: Says my cameras are off-line no Internet connection

trandanengineer — Sun, 16 Feb 2025 17:17:09 GMT

Craftsman garage opener was Sear’s product. Sear closed. Chamberlain now owns this line of product that I just purchased it’s keypad from my local Home Depot. My ~20 years old garage opener is operating at 315MHz for keypad opener. Perhaps Arlo used this operating frequency after Sear had sold Craftsman line of product to Chamberlain, which has been causing interference. Chamberlain names it as a universal garage keypad opener. When I come home and open my garage door, both the opener keypad and nearby Arlo camera transmitter at the same time, simultaneous transmissions at the same frequency interferes with each other. After using the Crattsman keypad for about 10 years, the keypad recently acting weard, perhaps it has been transmitting to synchronize with my garage opener to interfere with my Arlo 24/7 for the last 6 months. Hoping this sharing post can help out all the Arlo users with the same offline issue. I enjoyed using Arlo for 10 years, only extremely disappointed from these 6 months without a solution. Arlo is a great product, if no wireless RF interference with Craftsman garage opener security pad.

Re: Says my cameras are off-line no Internet connection

trandanengineer — Sun, 16 Feb 2025 17:27:21 GMT

Perhaps, new Arlo software recently pushed our cameras to use 315MHz, garage opener wireless operating frequency, because I never experienced this RF interference from the last 10 years using Arlo cameras.

Re: Says my cameras are off-line no Internet connection

StephenB — Sun, 16 Feb 2025 19:27:09 GMT

@trandanengineer wrote:

My ~20 years old garage opener is operating at 315MHz for keypad opener. Perhaps Arlo used this operating frequency after Sear had sold Craftsman line of product to Chamberlain,

No. The camera communicates using normal WiFi (2.4 ghz) - not 315 mHz..

More likely the keypad isn't properly shielded (or some component is failing), and is transmitting RF noise.

Re: Says my cameras are off-line no Internet connection

trandanengineer — Sun, 16 Feb 2025 23:45:36 GMT

The keypad cannot be shielded because it needs to communicate with the garage opener. If it has front end RLC band pass filter, it’s 20% at 3dB bandwidth would be 283.5MHz - 346.5MHz given that the center frequency is 315MHz, any spurious RF noise near 2.4GHz shouldn’t leak. Noise could leak if no front end RF filter has been implemented. Most electronic device operating at 2.4GHz also has its monitoring signal at either 315MHz or 433MHz controlling the status of the device. Not certain whether Arlo actively utilizing this side band frequency of 315MHz to control and monitor its camera status and providing status notifications as improvements proceeding with the recent firmware release that could mess up all of our camera with RF interference. I am not certain with the root cause of the interference unless being tested, but both of my Arlo pro and Arlo pro4 are working perfectly fine now for a day after replacing my Craftsman garage opener keypad.

Re: Says my cameras are off-line no Internet connection

trandanengineer — Sun, 23 Feb 2025 02:40:06 GMT

After replacing the keypad, the new keypad still interferes with my nearby Arlo because it still communicates with my Craftsman garage opener, however only when I use it to open my garage at the same time that my Arlo is recording my motion at my garage door, not as bad as the damaged keypad interfering with my Arlo 24/7. To have a total wireless interference free at 315MHz, I just replace my garage opener with the Chamberlain one, costs me $180 from Home Depot. Chamberlain garage opener uses Security 2.0, I don’t know what wireless frequency but it is not interfering with my nearby Arlo watching my cars at my driveway. Unless Arlo reprograms their firmware to update their software defined radio (SDR) with the monitor and control frequency from 315MHz to something else, if we wish to continue using Arlo as our security cameras we have to replace our Craftsman (315MHz and 390MHz) garage opener to Chamberlain (Security 2.0).

Re: Says my cameras are off-line no Internet connection

trandanengineer — Sun, 23 Feb 2025 07:17:49 GMT

Doesn’t help. Security 2.0 selectively switches its frequency between (310MHz, 315MHz, 390MHz) with the strongest signal. Just after replacement my Arlo was working fine for a while in the afternoon, offline again in the evening perhaps when the garage opener switched its frequency to 315MHz. It is an issue when it detects the strongest transmit 315MHz from the Arlo and locks onto it. Have to return the new garage opener.

Research Informations:

https://support.chamberlaingroup.com/s/article/How-to-get-my-old-garage-door-opener-on-the-same-frequency-as-my-new-opener-1484145611617

https://support.chamberlaingroup.com/s/article/Determine-the-Color-of-the-Learn-Button-on-Your-Garage-Door-Opener

Re: Says my cameras are off-line no Internet connection

trandanengineer — Sun, 23 Feb 2025 07:35:59 GMT

Arlo has to fix this issue ASAP. It becomes our security issues because the thieves would jam our Arlo security cameras with their radio gun tuned to 315MHz to set all of our Arlo cameras to offline before they steal our properties and/or entering our homes.

Re: Says my cameras are off-line no Internet connection

StephenB — Sun, 23 Feb 2025 20:04:19 GMT

@trandanengineer wrote:

Arlo has to fix this issue ASAP. It becomes our security issues because the thieves would jam our Arlo security cameras with their radio gun tuned to 315MHz to set all of our Arlo cameras to offline before they steal our properties and/or entering our homes.

Once again, Arlo isn't using 315 Mhz. You can check this for yourself by finding your cameras in their FCC reports:

https://fcc.report/company/Arlo-Technologies-Inc

I believe the Pro 4 is this one:

https://fcc.report/FCC-ID/2APLE18300402/

The Pro was tested back when Arlo was part of Netgear. I believe this is its test report:

https://fcc.report/FCC-ID/PY316200352/

Both camera radios have a frequency range of 2412.0-2462.0 (WiFi channels 1-11).

Of course that doesn't mean that the garage door isn't interfering. Clearly it is. My best guess is that the interference is actually coming from the motor that operates the door. Both AC and DC motors can generate a lot of wide-spectrum EMI, and both are common sources of wifi interference.

If I am correct, there's nothing Arlo can do to fix it. You could try enclosing the motor's housing with a conductive material ( copper mesh might work, and wouldn't block airflow around the motor).

You could also try moving the cameras farther away from the motor.

@trandanengineer wrote:

thieves would jam our Arlo security cameras with their radio gun tuned to 315MHz to set all of our Arlo cameras to offline before they steal our properties and/or entering our homes.

That won't work. But some thieves are using wifi jammers to block wireless security cameras. They are illegal of course, but so is the theft. The only way to mitigate that threat is to get a PoE camera.

@trandanengineer wrote:

I just replace my garage opener with the Chamberlain one, costs me $180 from Home Depot.

I think I'm seeing the one you purchased. Some more expensive Chamberlain openers support wifi and bluetooth. The motors in those have to be well shielded, so if you can still exchange the door opener that might be better than trying to shield the one you purchased.

Re: Says my cameras are off-line no Internet connection

trandanengineer — Mon, 24 Feb 2025 01:38:27 GMT

I have an Arlo pro inside my garage, mount on the inner wall about 5ft from the motor looking outward at both garage doors, and this Arlo never experience any interference with the motor. Another Arlo pro outside of my garage door watching at both garage doors from outside. Another Arlo pro4 mount outside and on top between both garage doors watching my driveway. Both outside Arlo pro and Arlo pro4 cameras next to the 315MHz garage keypad have been interfered. Another keypad opening another Craftsman garage opener operating at 390MHz doesn’t interfere with any of my Arlo cameras. This was the reason why I narrowed the root inference was from the 315MHz keypad. My question is, both keypad and motor operate at 315MHz, why the keypad interferes with both outside Arlo cameras but the motor doesn’t interfere with the inside Arlo camera? Never had this issue before Arlo updating their firmware for improvement. Something with their improvement messed up their product and perhaps it is the end of it.

Re: Says my cameras are off-line no Internet connection

trandanengineer — Mon, 24 Feb 2025 02:08:50 GMT

Arlo FCC certifications were back in 2018 when I was enjoying my Arlo cameras without any RF interference. After Arlo firmware being updated from the last several months and we have been experiencing Arlo offline issues, FCC has to retest and certify all Arlo cameras again with their latest firmwares to ensure no RF interference as they were certified back in 2018. Firmware update can modify the Arlo software defined radio (SDR) RF characteristics. RF interference is illegal because it impairs our home security measure.

Re: Says my cameras are off-line no Internet connection

trandanengineer — Mon, 24 Feb 2025 03:00:16 GMT

From the past 10 years using Arlo, I experienced several times when there was visitor at my property and I needed to view the activities, my Arlo camera switched to offline when I needed it most. I was wondering whether Arlo intentionally didn’t want their liability to record robbery incident, which deterred its own purpose to serve for our security. I recently asked Arlo support whether Arlo latest firmware disabled my Arlo camera when the server detected high traffic at my driveway, perhaps it is Arlo’s fault tolerance improvement implementation to reduce their server communication bandwidth and cloud storage, the representative said that they wouldn’t do that but I am doubt because too much offline issues.

Re: Says my cameras are off-line no Internet connection

StephenB — Mon, 24 Feb 2025 14:46:34 GMT

@trandanengineer wrote:

Firmware update can modify the Arlo software defined radio (SDR) RF characteristics.

Maybe. It depends on the SoCs they are using in the cameras. And of course the antennas.

But you have no evidence that Arlo has actually done that. All you know is that you are actually getting interference (and weren't before). You are guessing as to why, and I think confirmation bias is locking you into your theory.

There is no absolutely no reason why Arlo would shift to spectrum that has much less bandwidth than the wifi they have to use anyway for folks with no base station. And 315 mhz in particular isn't public spectrum outside the US.

Re: Says my cameras are off-line no Internet connection

trandanengineer — Tue, 25 Feb 2025 00:28:22 GMT

As a consumer, there is no way that we can confirm anything. We only can narrow down to the root cause area with trials and errors from our usage experiences. FCC has to place both Arlo camera and router, and then the Craftsman keypad into an RF Anechoic chamber for a life communication RF test to confirm. We consumer don’t have this ability because test equipment alone could cost up to a quarter million dollars and need to rent the RF chamber. Most WiFi video cameras use 2.40GHz-2.48GHz with 20% or huge 490MHz bandwidth for video communication, and additional small bandwidth status channel at very low frequency for in case when the 2.4GHz video channel fails. My concern is that perhaps Arlo uses 315MHz channel as its Arlo status channel, and we cannot confirm this without FCC support.