topic Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available in Arlo

Purchased Yearly Plan Bought Through iOS - Plan Not Available

H-S- — Tue, 25 Feb 2025 22:25:39 GMT

Purchased a yearly subscription through the Arlo iOS app, however the plan doesn’t appear on either the app or website.

The app says that I have no plan, but if I go to the same purchase plan page in the iOS app it shows me a “Visit My Arlo Dashboard on the web to manage your plan.” message. That link takes me to a website that says I have no plan.

It also says “To manage this plan, login with the Apple ID that you subscribed to this plan with.” on the Location & Plans app page.

Im logged into the same account I purchased with, I only have one account.

I’ve tried reinstalling/login in and out multiple times(both in app and online), I waited until the charge was authorized through my bank account.

This link says “Note: You can’t purchase or change an Arlo subscription on the Arlo iOS app.” if that’s the case then why is there an option at all? Even the Apple App Store has the different plans listed as in-app purchases.

https://www.arlo.com/pl_pl/support/faq/000056588/How-do-I-subscribe-to-Arlo-Smart#:~:text=Note%3A%20You%20can't%20purchase,Tap%20or%20click%20Settings%20%3E%20Subscription.

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Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

BrookeN — Wed, 26 Feb 2025 15:08:38 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

H-S- — Wed, 26 Feb 2025 15:39:13 GMT

Sent

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

BrookeN — Thu, 27 Feb 2025 14:25:37 GMT

Thank you for providing that information. I have reached out to support, they will contact you as soon as possible.

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

H-S- — Thu, 27 Feb 2025 17:17:01 GMT

Support called, issue is now fixed, I am able to see and access the plan.

Thanks!

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

Lauraott — Fri, 28 Feb 2025 21:46:21 GMT

I am having this same issue, but through Google Play store. Who can I contact to resolve?

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

H-S- — Fri, 28 Feb 2025 22:01:47 GMT

I’d try the Arlo mod above or their support number.

Once support called me it was fixed, they didn’t explain too much but it sounded like an issue that was a quick fix. Something about merging the payment to my account.

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

BrookeN — Mon, 03 Mar 2025 15:58:58 GMT

@Lauraott Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

Briangogators — Mon, 03 Mar 2025 22:30:36 GMT

I am having the same issue. Bought subscription via apple app and its saying no plan.

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

BrookeN — Mon, 03 Mar 2025 22:33:50 GMT

Please provide the same information the same way I posted above.

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

Briangogators — Mon, 03 Mar 2025 22:37:01 GMT

Sent. Thank you!!

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

cbaxter1985 — Tue, 04 Mar 2025 01:10:07 GMT

I am having the same problem and need assistance.

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

BrookeN — Tue, 04 Mar 2025 14:22:27 GMT

Re: Purchased Yearly Plan Bought Through iOS - Plan Not Available

BrookeN — Tue, 04 Mar 2025 14:33:46 GMT

@cbaxter1985 and @Briangogators I have reached out to support regarding the subscription. Support will be reaching out to you as soon as possible.