topic Re: Latest Arlo App Update in Arlo

Latest Arlo App Update

MadDogDad — Wed, 26 Feb 2025 17:20:17 GMT

DON'T UPGRADE TO THIS LATEST VERSION!
This "new" update needs to be trashed and go back to the previous version as the previous version worked well. This update causes the screens to go black/totally pixillated when in 'live' mode. This also occurs on 75% of hub-based cameras on 'motion' events when not in 'live' mode, rendering your security system useless. I have 3 different Arlo camera models with 3 on direct wifi and 5 connected to an Arlo base station. They ALL worked as designed PRIOR to this latest update. Arlo, we need to have a reliable working system. As a paid cloud subscriber I demand it.

Re: Latest Arlo App Update

ShayneS — Fri, 28 Feb 2025 00:22:52 GMT

Hi @MadDogDad

Thanks for the feedback. Are these the thumbnails on the device/dashboard tab?

Re: Latest Arlo App Update

MadDogDad — Fri, 28 Feb 2025 05:36:36 GMT

They are on the device tab, feed tab, playing video by selecting a recorded video on the feed tab and finally, if you select to go live or record from a selected camera in the device tab. The H7, H11, and H16 connected via VM3010 base station are considered 'end of life' and are not supported by Arlo's latest app release even though they worked perfectly prior to the new app.