topic Re: Images are pink in Arlo

Images are pink

Jmiller310 — Thu, 29 Sep 2016 18:51:54 GMT

I just changed the batteries to a camera for the first time and now, all of the sudden, all images are with a pink tint. How do I resolve?

Re: Images are pink

Jmiller310 — Fri, 03 Jun 2016 00:13:07 GMT

Re: Images are pink

TomMac — Fri, 03 Jun 2016 13:59:15 GMT

Jmiller310 wrote:
I just changed the batteries to a camera for the first time and now, all of the sudden, all images are with a pink tint. How do I resolve?

If it just happened during a battery change, Re-pull the batteries.

Place them back in and check again... if this cam continues to stay "pink", contact Netgear

Re: Images are pink

Jmiller310 — Fri, 03 Jun 2016 17:04:38 GMT

Thanks for the response. I actually just "disarmed" the camera for a minute and that fixed the issue.

Re: Images are pink

JamesC — Fri, 03 Jun 2016 19:17:04 GMT

Jmiller310,

If you continue to see this issue. Please contact the Arlo Support Team for further investigation.

JamesC

Re: Images are pink

JAMANA — Tue, 05 Jul 2016 01:01:07 GMT

Same problem pink picture

Re: Images are pink

JamesC — Tue, 05 Jul 2016 16:55:20 GMT

JAMANA,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Images are pink

FrustratedArlo — Sat, 22 Oct 2016 15:40:19 GMT

I have had this issue before and now it is back again. My camera image is showing and recording a pink tinted image. Obviously not true color. I have tried replacing the batteries, same problem. Everything is washed out in pink. Arlo/Netgear replaced the camera and was fine for almost a year but now pink image is back. It is either a software issue or mechanical/physical issue where a camera component or board is degrarding over time. Some now I am frustrated again.

Re: Images are pink

JamesC — Mon, 24 Oct 2016 20:54:08 GMT

FrustratedArlo,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Images are pink

chenyifu — Mon, 13 Feb 2017 03:45:55 GMT

After weekly rains lately, I found one of the ARLO camara started recording pink pictures. I called support and following instructions and removed the camara from online (going to Device, find the camera and click on Remove). Then I removed the batteries. After the batteries were removed, I found a water leak dirt line inside the camera lid. Obviously rain water got inside. I cleaned the dirt out - couldn't wipe clean all because some went underneath the battery lid. Other than that, no damages were found in the battery compartment. I put the batteries back in, synced to the base, and looked online at the pictures - they were normal. But went I went outside and placed the camera on the mount, the pink pictures returned. Could it be that the mounting hole was where the rain water passed through and still damp? I am not sure. But I kept looking at the pictures, and as time went on, the pink hue became less and less. This evening I looked at the pictures again, everything returned to normal. I did find the camara lid hard to open, the tiny little botton to slid the lid open is a pain and need to slid it to one side while pulling the lid back is just almost impossible. Also, the water leaking issue is a problem. Other than that, the cameras are great, the pictures are super clear, and catch activities diligently!

Re: Images are pink

jguerdat — Mon, 13 Feb 2017 13:54:47 GMT

It's possible that you're not closing the battery door properly - I've done it. However, that likely isn't the cause of the pink hue which is a hardware issue with the IR filter getting stuck. Open a case with support.