Terrible sales order support indicative of terrible product experience?

vedakbo2 — Wed, 19 Feb 2025 16:50:24 GMT

I recently purchased the 4 camera 5s pro kit during the president day sale. I was sent 1 camera and 1 doorbell. I started a chat to get this resolved. We're now one week into my service case and they are still "investigating". I don't qualify for live phone support, their support UI is terrible and doesn't let me send messages, only attachments. Is this how Arlo will continue to be?

Re: Terrible sales order support indicative of terrible product experience?

BrookeN — Wed, 19 Feb 2025 17:18:16 GMT

I apologize that you are frustrated with the support you have received. I would be more than happy to have someone look into this for you. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

topic Terrible sales order support indicative of terrible product experience? in Arlo

Terrible sales order support indicative of terrible product experience?

Re: Terrible sales order support indicative of terrible product experience?