topic Re: VMB3000 Base Station offline in Arlo

VMB3000 Base Station offline

erikarolo — Fri, 31 Jan 2025 22:52:23 GMT

My model VMB3000 Base Station is showing offline and I am unable to get back online. I have done everything and checked the internet and power connection. I am also reset the base station. There seems to be something going on with the base station. Any suggestions would be greatly appreciated.

Re: VMB3000 Base Station offline

jguerdat — Sat, 01 Feb 2025 14:57:43 GMT

What have you tried and what do you see? What are the LEDs on the base showing, including color?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Re: VMB3000 Base Station offline

Reespina — Wed, 12 Feb 2025 00:05:03 GMT

All three leds are green but can get it online

Re: VMB3000 Base Station offline

Reespina — Wed, 12 Feb 2025 00:05:53 GMT

yes all three are green

Re: VMB3000 Base Station offline

jguerdat — Wed, 12 Feb 2025 14:44:23 GMT

All LEDs being green means the base is in your account. I'm going to guess you didn't actually reset the base so use this procedure very carefully and fully:

https://kb.arlo.com/1057976/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station