topic Why is "Notify Everyone" the only notification option presented when configuring cameras? in Arlo

Why is "Notify Everyone" the only notification option presented when configuring cameras?

keesling — Tue, 11 Feb 2025 21:55:51 GMT

When configuring a camera to send notifications, on the "Push Notification" screen, the only option presented is "Notify Everyone" even though I have two other people configured. Is that the only option possible, and if so, why is it even presented as an option?

Re: Why is "Notify Everyone" the only notification option presented when configuring camer

jguerdat — Wed, 12 Feb 2025 14:46:21 GMT

Because you can disable it as a choice. It's a global setting.

Re: Why is "Notify Everyone" the only notification option presented when configuring camer

keesling — Wed, 12 Feb 2025 20:30:27 GMT

Maybe I'm missing something, but allow me to elaborate on my confusion.

On my phone app, when I configure a "Mode", then within that mode, add a "Device Rule", the only action the rule initially has is "Record a Video". If I press "Add an Action", one of the actions I can add is "Send Notification". When I do, and press "Next", I'm presented with one option, "Notify Everyone".

First, why would anyone add "Send Notification" and then deselect "Notify Everyone". Wouldn't the result be the same as not having added the action?

Second, the presence of that option leads me to suspect some way of accessing options to notify someone, but not everyone. Is that possible?

Re: Why is "Notify Everyone" the only notification option presented when configuring camer

StephenB — Thu, 13 Feb 2025 00:44:00 GMT

@keesling wrote:

why would anyone add "Send Notification" and then deselect "Notify Everyone". Wouldn't the result be the same as not having added the action?

I agree that is a puzzle - not sure if Arlo is planning to add in a more selective option in the future, or what.

@JamesC - is this something you can look into?

Re: Why is "Notify Everyone" the only notification option presented when configuring camer

ShayneS — Wed, 19 Feb 2025 19:42:53 GMT

Thanks for the feedback regarding this feature. I have notified the team in regard to a possible enhancement for this option.