topic Re: New camera required an upgrade to the new Arlo app in Arlo

New camera required an upgrade to the new Arlo app

jyoung6868 — Fri, 07 Feb 2025 23:07:00 GMT

I purchased a $150 camera to expand my system at our second home. When I tried to connect it required an upgrade to the new Arlo App, which I didn't want to make. Arlo DID NOT DISCLOSE THIS BEFORE I PURCHASED, AND THE 30 DAY RETURN WINDOW HAD CLOSED THE VERY SAME DAY. I can't even connect with a live agent, because I actually think the return window closes tomorrow.

DON'T BUY ARLO.

Re: New camera required an upgrade to the new Arlo app

BrookeN — Mon, 10 Feb 2025 20:13:00 GMT

I can have support reach out to you to look into this. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.