topic Re: 'Battery life" indicator on phone app in Arlo

'Battery life" indicator on phone app

ertert — Thu, 29 Sep 2016 18:51:42 GMT

On my phone, battery life was showing in the 90 % range. I started getting emails saying my battery was about to die.

(2% , 4% , etc)

After recieiving emails if I check the phone it then shows only a few percent left.

How can you check actual battery percentage?

The app is not doing it any where near close.

By the time you receive email (which is very helpful) there is only about a day or two of life left.

Maybe send notifications sooner?

Re: 'Battery life" indicator on phone app

supaflyz — Thu, 02 Jun 2016 19:38:00 GMT

For me, the phone app shows less signal strength but when I log on to the computer app it shows that it is full strength. The battery are about the same for phone app and computer app though.

Re: 'Battery life" indicator on phone app

TomMac — Fri, 03 Jun 2016 14:03:12 GMT

It does appear there are some variances across platforms re signal strength... as mentioned batteries are fairly close

Re: 'Battery life" indicator on phone app

ertert — Thu, 23 Jun 2016 22:58:58 GMT

I replaced batteries a few week ago in 2 that go off a lot.

The phone and computer show 95%.

No fricking way.

I expect shortly to get a message batteries need replacing.

I see no way to see what the battery level really is.

I don't expect it to be perfect but 95 to 5 "overnight" something is not working.

Re: 'Battery life" indicator on phone app

JamesC — Tue, 28 Jun 2016 20:11:30 GMT

ertert,

Consider opening and closing the battery compartment door on your cameras to reboot them if you think the battery indicator is not showing the correct percentage.

If you could provide more detail about the problem, that may help us understand more about the issue you are describing. Are the batteries depleting faster than expected or are they showing what you believe to be an incorrect representation of remaining battery life?

JamesC

Re: 'Battery life" indicator on phone app

RKCameras — Fri, 15 Jul 2016 17:35:51 GMT

I have same problem. Check all battery levels on all 12 cameras every week. All look good over 90%. (which was actually surprising since they get a lot of use) Then suddenly I'll get a notice that battery level is low. One day 95%, next day 7%???

Re: 'Battery life" indicator on phone app

ertert — Fri, 15 Jul 2016 19:49:29 GMT

This is getting really annoying. Phone and computer show the batteries are good.

Then all of a sudden you get an email saying batteries are low, 10% left.

It is obvious the system can be monitored because it sends an email.

Still does not work even close on phone or computer and is pretty much useless.

Re: 'Battery life" indicator on phone app

RKCameras — Fri, 15 Jul 2016 20:02:56 GMT

JamesC wrote:
ertert,

Consider opening and closing the battery compartment door on your cameras to reboot them if you think the battery indicator is not showing the correct percentage.

If you could provide more detail about the problem, that may help us understand more about the issue you are describing. Are the batteries depleting faster than expected or are they showing what you believe to be an incorrect representation of remaining battery life?

JamesC

Re: 'Battery life" indicator on phone app

ertert — Fri, 15 Jul 2016 21:35:16 GMT

As far as more detail I can’t really make it any clearer.

85%,90%, etc. (I have one still showing 100% that is a month old)

Batteries last about a month and a half. That is not the issue.

You don’t know the actual battery % until they are down to 10% or less.

Then you get an email saying they need to be replaced.

There is no indication on phone or computer they are going down.

“Are they showing what you believe to be an incorrect representation of

remaining battery life”?

YES!

Not even close.

Once you receive the email, then it shows the level.

Received on this morning saying 10% left.

If I check with phone or computer it now shows down to 5%.

Re: 'Battery life" indicator on phone app

JamesC — Tue, 19 Jul 2016 21:54:04 GMT

ertert, RKCameras

I will create and escalate a support case regarding this issue. Thank you for the feedback.

JamesC

Re: 'Battery life" indicator on phone app

ertert — Fri, 29 Jul 2016 15:33:36 GMT

Using five cameras. Put new batteries in all five at the same time.

I have been using two of them daily for about a week for several minutes of live viewing.

These have to be almost used up.

All five are showing 97-100% on phone and computer.

Re: 'Battery life" indicator on phone app

jguerdat — Sat, 30 Jul 2016 13:11:04 GMT

Try opening and closing the battery doors and see if the charge level display changes. Maybe a restart of the base, too. How many total minutes of live viewing and recording has gone on with those cameras?