topic Re: Payment problems. Arlo not accepting credit card in Arlo

Payment problems. Arlo not accepting credit card

TonyBergen — Fri, 13 Dec 2024 08:35:25 GMT

Hi.

I got this message "We’re having trouble processing the payment for your Arlo service plan associated with..."

Nothing is wrong with my credit card, but anyway I logged in to my account, and tried updating my card. Inserted the card number, and when selecting month 03 I got an error, even if the months in the future - AND the card is being used every day. I bypassed that and selected my expiry year and clicked save. I got an error that the card is not accepted.

Support is impossible to reach since Arlo clearly won't help their (long time) customers. No e-mail available, No ticket system or phone number. Tragic.

Anyway, what to do?

Brg Tony

Re: Payment problems. Arlo not accepting credit card

BrookeN — Fri, 13 Dec 2024 15:24:58 GMT

I have reached out to support regarding the payment message you received. Support will be reaching out to you as soon as possible.

Re: Payment problems. Arlo not accepting credit card

TonyBergen — Fri, 13 Dec 2024 16:33:10 GMT

Thanks! Seems like its fixed now for whatever reason. I got a receipt that the amount was deducted from the credit card so I guess its ok now.

Thanks again!

Re: Payment problems. Arlo not accepting credit card

BrookeN — Fri, 13 Dec 2024 16:37:10 GMT

That is good to hear, if you have any further questions let me know. Happy Holidays!

Re: Payment problems. Arlo not accepting credit card

TonyBergen — Mon, 06 Jan 2025 08:36:05 GMT

Hi again.

I'm getting the same "We’re still having trouble processing the payment for your Arlo service plan associated with ..." again. Now saying I have to update the payment info within the next two days, if not..

What to do? The credit card is the same as for the last few years, no changes, and I have checked with my bank and there is no problem with the card.

Brg. Tony

Re: Payment problems. Arlo not accepting credit card

BrookeN — Mon, 06 Jan 2025 17:12:05 GMT

Can you please dm me a good contact number as well as a good time to call, I will have support reach out to you and look into this. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Payment problems. Arlo not accepting credit card

TerryWard — Tue, 07 Jan 2025 01:07:39 GMT

I'm trying now and it will not accept my payment.

Re: Payment problems. Arlo not accepting credit card

BrookeN — Tue, 07 Jan 2025 15:31:26 GMT

@TerryWard what do you mean it will not accept payment? What are you trying to do?

Re: Payment problems. Arlo not accepting credit card

TerryWard — Tue, 07 Jan 2025 15:44:16 GMT

It says unable to process electronic payment at top of screen after agreeing to terms and payment. I already have all of the cameras I just need to activate a plan. I have been reading forums and there are a lot of people that are having this issue.

Re: Payment problems. Arlo not accepting credit card

BrookeN — Tue, 07 Jan 2025 15:48:05 GMT

Can you please dm me a good phone number as well as a good time to call? You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Payment problems. Arlo not accepting credit card

DJKY — Thu, 16 Jan 2025 01:18:33 GMT

I have had the same issue on processing my credit card payment. Can someone from Support get in touch as the online chat bot isn't resolving the issue? Thanks

Re: Payment problems. Arlo not accepting credit card

TerryWard — Thu, 16 Jan 2025 01:29:32 GMT

Try going to myarlo.com and see if that works.

Re: Payment problems. Arlo not accepting credit card

DJKY — Thu, 16 Jan 2025 01:40:21 GMT

Unfortunately it still isn't working.

Re: Payment problems. Arlo not accepting credit card

BrookeN — Thu, 16 Jan 2025 15:42:21 GMT

@DJKY Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Payment problems. Arlo not accepting credit card

BrookeN — Thu, 16 Jan 2025 17:28:26 GMT

@DJKY Thank you for providing that information. Support will be reaching out to you as soon as possible.

Re: Payment problems. Arlo not accepting credit card

jreinke — Sat, 18 Jan 2025 15:29:21 GMT

Hi,

I have also been having this same error message pop up despite me putting in the correct information from my card. I put in a request to support yesterday to call me, and never received a call from them. Despite re-submitting my payment details multiple times, my account was cancelled. I tried selecting a plan to start the subscription up again this morning, and that also brought the same issue. I know my card details are correct, and this is the only card I use.

Re: Payment problems. Arlo not accepting credit card

Fireflight — Tue, 21 Jan 2025 23:52:46 GMT

Hello

I am also having this problem. I have been trying all day to renew my subscription, but I keep getting the same error everyone else is getting.

Re: Payment problems. Arlo not accepting credit card

BrookeN — Wed, 22 Jan 2025 16:54:50 GMT

@jreinke and @Fireflight Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Payment problems. Arlo not accepting credit card

Skanlouz96 — Tue, 28 Jan 2025 11:53:27 GMT

Same here been trying to update it since December with no luck. Now it’s saying plan cancelled due to no update. Very inconvenient….. now what ?? Any help please

Re: Payment problems. Arlo not accepting credit card

BrookeN — Tue, 28 Jan 2025 14:47:49 GMT

@Skanlouz96 please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.