topic 4 wireless camera plus 2 arlo Q in Arlo

4 wireless camera plus 2 arlo Q

supaflyz — Thu, 29 Sep 2016 18:51:27 GMT

I have a problem hooking up my system. From what I read and asked on here that I'm able to hook up the 4 camera wirless with the 2 arlo Q without having to upgrade to the 6 camera. Well I tried to do that but it said I must upgrade my subscription. I went and click on add device on all of them then sync them. All 6 work, but 1 is inactive because I have to upgrade my subscription. What I'm I doing wrong.

Re: 4 wireless camera plus 2 arlo Q

JamesC — Wed, 01 Jun 2016 23:38:06 GMT

Supaflyz,

Which client did you use to set up the account (android, iOS, web)? What device/iOS version was on the device used? (example iPhone 6 version 9.3.2)?

Which device did you register first (Arlo Q, or the Wire-free Base Station)?

Was this a pre-existing account or was this a brand new account that has never had an Arlo device on it in the past?

JamesC

Re: 4 wireless camera plus 2 arlo Q

supaflyz — Wed, 01 Jun 2016 23:42:27 GMT

Which client did you use to set up the account (android, iOS, web)? What device/iOS version was on the device used? (example iPhone 6 version 9.3.2)?

I don't know how to use the quote function on here. I set it up using the arlo android app.

Which device did you register first (Arlo Q, or the Wire-free Base Station)?

I think I registered the Arlo Q first. I just plug in the mini usb and then plug it in. Then I click add device and sync them.

Was this a pre-existing account or was this a brand new account that has never had an Arlo device on it in the past?

This is a pre-existing account. I just exchange the 4 wireless camera system and got the one with the 4 camera plus the two Arlo Q. I uninstalled the app on my phone then installed it again. I used the same email as the previous one.

Re: 4 wireless camera plus 2 arlo Q

JamesC — Wed, 01 Jun 2016 23:57:51 GMT

supaflyz,

The fact that it was an existing account that had a 4 camera kit on it previously is the issue. I will reach out to you in a private message with options for resolution.

JamesC