topic Re: Can not Cancelling subscription in Arlo

Can not Cancelling subscription

Maxima1999 — Sat, 04 Jan 2025 21:40:58 GMT

Can not Cancelling subscription.

Re: Can not Cancelling subscription

BrookeN — Tue, 07 Jan 2025 17:28:08 GMT

Have you followed these steps for cancellation:

https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

Re: Can not Cancelling subscription

azon — Thu, 16 Jan 2025 19:32:43 GMT

I received an email stating my subcription will be renewed in Feb. I dont remember signing up for a subcription and I can not find out how to cancel> I logged into my account and there is no record of a subcription

Re: Can not Cancelling subscription

BrookeN — Fri, 17 Jan 2025 16:08:59 GMT

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Can not Cancelling subscription

iprinceps — Wed, 22 Jan 2025 04:00:14 GMT

This is false information. There is no "Click Settings > Subscription." at dashboard.

Re: Can not Cancelling subscription

StephenB — Wed, 22 Jan 2025 12:13:33 GMT

@iprinceps wrote:

This is false information. There is no "Click Settings > Subscription." at dashboard.

Not false. The details of the navigation depend on whether you see "Library" in your interface, or whether you see "Feed" and "Dashboard" instead.

These instructions (which @BrookeN provided) are for accounts that show "Library"

https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

These are for accounts that show "Feed"

https://kb.arlo.com/000063052