topic subscription in Arlo

subscription

BrianHall — Thu, 16 Jan 2025 02:37:32 GMT

I am only posting with the hopes that i will be helping someone else to not have to go through this!! I absolutley HATE when I am having to jump through hoops to cancel a subscription. I have not been using the cameras for over a year now and believed that I cancelled my subscription. I am not blaming arlo for my oversight but it is impossible to cancel arlos subscription. I cannot find the "settings" on the website and all attempts to contact arlo have been intercepted by automatic responses. HORRIBLE customer service. They make it so very hard and frustrating!! No real person to talk to which i hate even more! I am still not sure how i will get this taken care of.. THANKS SO MUCH ARLO!!!!!!!!!!!!!!!!!!!!!!!!! I would only purchase their systems if you need no help at all and plan on paying forever for a subscription.

Re: subscription

StephenB — Thu, 16 Jan 2025 12:52:31 GMT

@BrianHall wrote:

it is impossible to cancel arlos subscription.

There are instructions in the kb.

If you see "Library" in your app menu, then try this guide:

https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

If you instead see "Feed" and "Dashboard", then try this one:

https://kb.arlo.com/000063052

Re: subscription

ShayneS — Fri, 17 Jan 2025 18:11:39 GMT

Hi @BrianHall

Thank you for the feedback, did you still need assistance with this, I will be here to assist or answer any questions you may have.