topic Re: Cannot see photos in app in Arlo

Cannot see photos in app

Steponic — Tue, 14 Jan 2025 08:41:46 GMT

Hi there! My landlord sent me a link to his Arlo account. I accepted it and can now see thumbnail photos in my phone feed. But when I click on the thumbnail, there is nothing in the app. I get a “connect a new device” screen. What do I need to do?

Re: Cannot see photos in app

StephenB — Tue, 14 Jan 2025 13:09:44 GMT

@Steponic wrote:

Hi there! My landlord sent me a link to his Arlo account. I accepted it and can now see thumbnail photos in my phone feed. But when I click on the thumbnail, there is nothing in the app. I get a “connect a new device” screen. What do I need to do?

Are you seeing the shared cameras on the "devices" page?

Does the landlord have an Arlo Secure subscription?

Re: Cannot see photos in app

Steponic — Tue, 14 Jan 2025 15:26:59 GMT

Yes, he does have a subscription.

No, I do not see “shared devices” in my app. This is what I see.

The landlord (and camera)is connected to a different wifi from mine. Does that make a difference?

Re: Cannot see photos in app

jguerdat — Tue, 14 Jan 2025 15:58:29 GMT

I'm not sure how it's working at all for you. At the top where it says Home, you should see an arrow next to it so you can select between your Home location so you can select HIS location. You are using your own credentials and not his, right?