topic Re: Arlo WireFree internet connection problems in Arlo

Arlo WireFree internet connection problems

mykeal — Fri, 07 Oct 2016 16:02:16 GMT

My base station internet light is on solid green, but when I go to the Mode page at Arlo.com it says it's offline. How do I correct this?

Re: Arlo WireFree internet connection problems

JamesC — Fri, 30 Sep 2016 16:31:45 GMT

mykeal,

It sounds like this could be a display problem. What device are you using to view? (Web client, mobile app)

If using the web client, try a different browser (Chrome, Firefox) to see if you get the same results.

JamesC

Re: Arlo WireFree internet connection problems

mykeal — Thu, 06 Oct 2016 01:46:43 GMT

Using Chrome Version 51 on an HP 2000 laptop, Windows 8.1 operating system. Also tried using Windows Explorer Version 11, same result. Checked router connection (wired, of course) - router reports base station is connected.

Re: Arlo WireFree internet connection problems

mykeal — Thu, 06 Oct 2016 01:53:27 GMT

More info about system: I've successfully (I think) sync'd two cameras with the base station, but when I enter the Cameras page on Arlo.com it shows only an Add Camera icon; there are no cameras listed.

Re: Arlo WireFree internet connection problems

jguerdat — Thu, 06 Oct 2016 11:34:52 GMT

Reset the base using the reset button until the LEDs flash amber. Remove any devices seen in Settings, My Devices and add the base again using the Add Device button on the Cameras tab. Sync the cameras being sure to only briefly press the sync button on the base (<1 second). Any luck?