topic Re: Cannot Cancel Subscription!!! in Arlo

Cannot Cancel Subscription!!!

lisaAwhit — Wed, 08 Jan 2025 20:33:46 GMT

All of my Arlo cameras died. I've tried everything they suggested to revive them, with no luck. Obviously, I no longer need my monthly $12.99 subscription since the hardware has failed (less than 1 year old). The website indicates that you are to log in to your account online, choose Settings and then choose Subscription in order to cancel. However, when I log in and choose Settings, the option that says Subscription is grayed out and cannot be clicked on. I'm getting no response at all from Arlo Support (where you're unable to reach a live person, it's all chat (useless) based which offers no solution at all. I really don't want to have to cancel my credit card in order to get out of this mess! Poor product and incredibly poor customer service!

Has anyone found a way around this?????

Re: Cannot Cancel Subscription!!!

BrookeN — Thu, 09 Jan 2025 15:27:22 GMT

I would be more than happy to help you. Can you please provide a good callback number as well as a good time to reach out to you? You can send this information via dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Cannot Cancel Subscription!!!

BrookeN — Tue, 14 Jan 2025 21:38:12 GMT

Thank you for providing that information. Support will be reaching out to you as soon as possible.