topic Re: Can't Get Help "Confirming My Monthly Subscription in Arlo

Can't Get Help "Confirming My Monthly Subscription

bcchoctaw — Thu, 02 Jan 2025 15:25:07 GMT

I received an email that my credit card could not be charged for my monthly subscription and it needed updated. I went into my account settings and the last 4 digits appeared to be correct. But I went ahead and updated the card again with the same card credentials. A month later I received another email stating the same thing. I went to my account settings and updated it again. I tried to get support to confirm that the credit card information was correct and that my subscription wouldn't be canceled but as others have noted, ARLO support is the WORST I have ever encountered. The Chat BOT is useless and there is no number on the website to call. So I am left to hope this last credit card update works and my subscription isn't canceled. If it is canceled, I will move to another platform with legitimate customer support!

Re: Can't Get Help "Confirming My Monthly Subscription

BrookeN — Fri, 03 Jan 2025 21:24:58 GMT

I can create a ticket for support to reach out to you. Can you first provide me a good call back number as well as a good time to call. You can do this by sending me a dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Can't Get Help "Confirming My Monthly Subscription

anewtoi — Sat, 04 Jan 2025 02:32:24 GMT

Are you sure it’s a credit card and not a debit card? Someone else posted that the read arlo doesn’t accept debits. I got the same email and updated w/the same credentials just as you did, twice. Then the third time I used a credit card and all was well. Now tonight I read of people being potentially scammed by people claiming to be arlo. SMH!!

Re: Can't Get Help "Confirming My Monthly Subscription

bcchoctaw — Mon, 06 Jan 2025 14:27:37 GMT

I do not see an "envelope" at the top right of the page to DM you. I still need help confirming my subscription has not been canceled and that a valid card is on file. I have tried two times to update the payment yet I still get emails that the payment method can not be charged. I really need this resolved. I have tried call to speak with someone, however I cannot find a customer support number which is a flaw in your customer support system. How can you help me?

Re: Can't Get Help "Confirming My Monthly Subscription

StephenB — Mon, 06 Jan 2025 15:03:28 GMT

@bcchoctaw wrote:

I do not see an "envelope" at the top right of the page to DM you.

It should be here:

If you don't see it there, then go into your profile settings. Select "Preferences" and then "Private Messenger", and make sure the feature is turned on.

Re: Can't Get Help "Confirming My Monthly Subscription

BrookeN — Tue, 07 Jan 2025 15:52:10 GMT

@bcchoctaw thank you for providing that information. I reached out to support and they will be reaching out to you as soon as possible.