Need help to change phone # and email address used in two-step verification. No access to account.

Needhelpplz — Thu, 02 Jan 2025 01:07:17 GMT

Can anyone give me step-by-step instructions on how to change a phone number and an email address used in my ARLO two-step verification or a customer service phone number to help me do this ?

Here's the story:

I recently purchased a new cell phone with a new phone number when my old cell phone (used in my two-step verification) was LOST.

I also have a new email address with my new ISP (my old email address was HACKED and I had to disable it).

I can't make these changes in my ARLO account because the two-step verification either sends a code to my old cell phone or my old email address.

Is there a way to by-pass the two-step verification or is there an ARLO customer service phone number available with a live customer service representative who could help me ? ( I have the ARLO SECURE subscription with monthly auto-pay).

Thanks,

Needhelpplz

Re: Need help to change phone # and email address used in two-step verification. No access to acc...

ShayneS — Mon, 06 Jan 2025 17:12:22 GMT

@Needhelpplz

Can you pm me with the best method of contact and I will have the team reach out to see if we can resolve this for you.

topic Re: Need help to change phone # and email address used in two-step verification. No access to acc... in Arlo

Need help to change phone # and email address used in two-step verification. No access to account.

Re: Need help to change phone # and email address used in two-step verification. No access to acc...