topic How long for refund to process? in Arlo

How long for refund to process?

zaby — Thu, 02 Jan 2025 16:14:41 GMT

I transferred to Arlo from Simplisafe in November and got from arlo site 4 Pro 5S camera, base station, hub, several sensors and 1 year Pro plan. I also got 2 Security Tags but realized they don't have Away/Home buttons built in and does not suit me.

I retuurned immediately through Arlo site and they were received and signed by Arlo employee on Dec 12. I have not got any indication or return processed/yet to get refund (2 x $19.99). Support is aweful and does not even understand and eventually transferred to billing and waiting for an hour.

Any idea how to proceed?

Re: How long for refund to process?

ShayneS — Mon, 06 Jan 2025 22:53:12 GMT

Hi @zaby

Thank you for bringing this to my attention, did you receive a confirmation yet? If you have not received any info I will take a look at this for you.

Re: How long for refund to process?

zaby — Tue, 07 Jan 2025 21:06:41 GMT

Thanks I got confiormation yesterday, all good now, though it took a month.