topic Re: Locked out of my Arlo account unable to find an E mail or contact support in the UK in Arlo

Locked out of my Arlo account unable to find an E mail or contact support in the UK

John_Whits — Sun, 29 Dec 2024 08:29:41 GMT

Changed my E mail address the other day and I did not receive a confirmation E mail. Since then I have been locked out of my account. I am unable to find an E mail address or contact phone number for Arlo support in the UK that works.

Please advise

Re: Locked out of my Arlo account unable to find an E mail or contact support in the UK

BrookeN — Mon, 30 Dec 2024 18:45:04 GMT

Can you provide a good contact number as well as a good time to call. You can dm me this information. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Locked out of my Arlo account unable to find an E mail or contact support in the UK

John_Whits — Tue, 31 Dec 2024 20:37:50 GMT

Hi BrookeN

Thankyou for your reply. I cannot find the envelope icon which you say is in the top right hand of the forum page. Please advise how to reply with the information you requested.

Re: Locked out of my Arlo account unable to find an E mail or contact support in the UK

StephenB — Tue, 31 Dec 2024 20:47:53 GMT

@John_Whits wrote:
Thankyou for your reply. I cannot find the envelope icon which you say is in the top right hand of the forum page.

There is a setting related to this.

Go into your profile settings and select preferences, then "Private Messenger". Then select "Turn on private messages" if it is turned off.

Re: Locked out of my Arlo account unable to find an E mail or contact support in the UK

BrookeN — Thu, 02 Jan 2025 16:12:00 GMT

@John_Whits I have contacted support with the information you provided me. Support will be reaching out to you as soon as possible.