topic Re: My original email no longer valid and with the correct password I can't log on to my account. in Arlo

My original email no longer valid and with the correct password I can't log on to my account.

Auneye23 — Mon, 23 Dec 2024 21:26:11 GMT

I changed email providers and the email on my account is no longer valid. All attempts to gain access to my account have not worked.

Re: My original email no longer valid and with the correct password I can't log on to my account.

JamesC — Thu, 26 Dec 2024 19:10:07 GMT

Auneye23,

You need to log in to your Arlo account using valid credentials to change the email address. You can find more information about how to do this here: https://kb.arlo.com/000062932/How-do-I-update-my-Arlo-Account-Profile-photo-name-email-and-password-Arlo-Secure-4-0

JamesC

Re: My original email no longer valid and with the correct password I can't log on to my account.

Auneye23 — Fri, 27 Dec 2024 01:18:46 GMT

Again, my original email address is no longer available to me. This means I can not access my account via the Arlo secure app or via the web browser.

Re: My original email no longer valid and with the correct password I can't log on to my account.

StephenB — Fri, 27 Dec 2024 13:03:59 GMT

@Auneye23 wrote:

Again, my original email address is no longer available to me. This means I can not access my account via the Arlo secure app or via the web browser.

Actually you should still be able to log in, using either push verification or text verification. If the phone is trusted, you shouldn't need to use verification at all. What error are you getting when you do try to log in?

But changing the email might require support's help, since the system will send a confirmation email to the old account.