topic Re: Why can't I add a new mode? in Arlo

Why can't I add a new mode?

hammermc — Sat, 21 Dec 2024 18:14:27 GMT

After updating to the new Arlo app, there's only 3 modes to choose from! I need more than 3 modes to control which specific camera to activate at different time. This is frustrating, and deal breaker for me to. I'm planning to retire all my Arlo cameras and adapt other alternative brands.

Re: Why can't I add a new mode?

PTUxTOO — Sun, 22 Dec 2024 15:18:04 GMT

You can add modes. Go to the Mode tab of the app, select your device and there is a big green button under the current modes that says “Add a Mode”.

Re: Why can't I add a new mode?

jguerdat — Sun, 22 Dec 2024 15:20:42 GMT

The current apps support 2 different user interfaces - the old one that uses Library to view recordings as well as the new one (which users are slowly being migrated to) which uses Feed. With the old interface you can add a custom mode. However, with the new one that's not possible - you have to use the 3 default modes, including Standby, to do what you need. That's limiting but you can use the modes regardless of their names.

Re: Why can't I add a new mode?

PTUxTOO — Sun, 22 Dec 2024 15:24:52 GMT

FWIW, I’m using Library. App v. 5.3.3.

Re: Why can't I add a new mode?

jguerdat — Sun, 22 Dec 2024 15:29:48 GMT

As I said above, the current apps support both the old and new interfaces. The app version doesn't matter unless you haven't updated it in a couple of years.

Re: Why can't I add a new mode?

kweickert — Tue, 07 Jan 2025 06:52:14 GMT

There is no "Add a mode" on the new app. There is also no option to switch to the old vs. new interface. I was forced to update to the new app tonight. All my customization that I had set up using multiple modes that I had created was lost. I also received an email from Arlo stating that I would be forced to a new plan in February (2025), and that plan will be significantly more expensive unless I pay annually. As far as device modes and mode control, the new app is inferior to the old app. To retain customers, Arlo should give the option of restoring the old app with the old interface until such time as the new app catches up to the old app in terms of mode functionality.

Re: Why can't I add a new mode?

kweickert — Tue, 07 Jan 2025 06:57:26 GMT

This response to another's comment didn't post as expected. And there is no option for me to delete it.

Re: Why can't I add a new mode?

JimCor — Sat, 11 Jan 2025 18:06:54 GMT

I just updated as well and I am very disappointed as I also need more than 3 modes….Hey Arlo….please update to allow adding additional modes!

Re: Why can't I add a new mode?

bensenise — Sun, 02 Feb 2025 20:52:44 GMT

I am absolutely shocked that Arlo has crippled the app and system like this. Arlo is useless for me without custom modes. What are they thinking? Who decided on this???

It is finally time to put arlo in the trash and get something else. I've been wanting to dump this garbage and get something else but didn't want to spend more money but now I have no choice.

Re: Why can't I add a new mode?

bensenise — Sun, 02 Feb 2025 20:53:35 GMT

so how do you go back to the old interface?

Re: Why can't I add a new mode?

alharper — Wed, 26 Feb 2025 15:59:38 GMT

There is no mode button any more.

Re: Why can't I add a new mode?

fieldsnyc — Sat, 08 Mar 2025 16:53:08 GMT

It is extremely unacceptable to strip functionality that we paid for from this product. Unless this feature is restored, I will never again purchase another arlo camera or recommend them to anyone.