topic Re: Fraud Charges On My Bank Account in Arlo

Fraud Charges On My Bank Account

skittle2 — Tue, 05 Nov 2024 21:02:45 GMT

Hi,

I have never bought any Arlo products before. I can't find any contact information for someone to speak to. There is a $43.19 charge on my account from 'ARLO TECHNOLOGIES INC 408-638' that I did not make.

Any help would be appreciated!

Re: Fraud Charges On My Bank Account

BrookeN — Thu, 07 Nov 2024 14:52:35 GMT

I have reached out to support regarding the charges you had received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution.

Re: Fraud Charges On My Bank Account

Denise1294 — Thu, 05 Dec 2024 23:58:11 GMT

The same thing happened to me but I don’t have a number for Arlo Support. The charge is $42.79. My bank told me to reach out to Arlo but I can’t get a hold of anyone.

Re: Fraud Charges On My Bank Account

BrookeN — Fri, 06 Dec 2024 15:09:58 GMT

I have reached out to support regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.

Re: Fraud Charges On My Bank Account

hellodi23 — Fri, 20 Dec 2024 13:05:07 GMT

Arlo did the same thing to me, so I set up an account to try to contact you. Phone number is "outgoing only" and chat is mysteriously not available. I can't even initiate a message on the message board, but can reply to one. I was charged $26.74 and it was debited directly out of my account. The bank will not help because it has been sitting as pending for 3 days. Arlo needs to directly remove this fraud charge . This seems to be a running issue with Arlo and the amounts don't even match for customers.

Re: Fraud Charges On My Bank Account

hellodi23 — Fri, 20 Dec 2024 13:06:53 GMT

They seem to mysteriously have no phone number. I can't even post a message, only reply to one. Chat is "not available" . They are playing with out accounts hoping no one will notice the charges.

Re: Fraud Charges On My Bank Account

BrookeN — Fri, 20 Dec 2024 15:20:59 GMT

@hellodi23 I can create a ticket for support to reach out to you. Can you first provide me a good call back number as well as a good time to call. You can do this by sending me a dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Fraud Charges On My Bank Account

BrookeN — Fri, 20 Dec 2024 15:53:12 GMT

Thank you for providing that information. I have reached out to support with that information, support will be reaching out to you as soon as possible.

Re: Fraud Charges On My Bank Account

RayBenn — Sat, 21 Dec 2024 17:47:28 GMT

I have the same issue and would like to dispute it. How do I do that?

Re: Fraud Charges On My Bank Account

JamesC — Mon, 23 Dec 2024 19:43:04 GMT

RayBenn,

With any charges that you do not recognize or believe are legitimate, you will need to reach out to your bank and dispute the charges as fraud.

JamesC