topic Re: Warranty in Arlo

Warranty

Dogwalker1234 — Tue, 10 Dec 2024 18:41:53 GMT

How do I submit a warranty claim if I do not have a subscription? The Chat Bot keeps telling me I need a subscription to talk to an agent or contact Arlo but that is the only way to file a warranty claim.

Re: Warranty

StephenB — Tue, 10 Dec 2024 20:26:42 GMT

@Dogwalker1234 wrote:

How do I submit a warranty claim if I do not have a subscription? The Chat Bot keeps telling me I need a subscription to talk to an agent or contact Arlo but that is the only way to file a warranty claim.

I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - so they can create a support request on your behalf.

FWIW, the warranty is generally 12 months from date of purchase. I believe accessories have a shorter warranty. Folks in the EU (only) with Arlo Secure Plus subscriptions have their warranty extended to 2 years.

Re: Warranty

BrookeN — Tue, 10 Dec 2024 21:21:08 GMT

I have reached out to support regarding the warranty on the camera. Support will be reaching out to you as soon as possible.

Re: Warranty

Dogwalker1234 — Wed, 11 Dec 2024 00:25:42 GMT

Thank you, I was contacted by Support with a support ticket number however can not find that ticket in my account, it shows no open tickets. So I have no way of responding to the ticket.

Re: Warranty

BrookeN — Wed, 11 Dec 2024 15:09:14 GMT

There should be a way to connect to that ticket within the email that was sent.

Re: Warranty

Dogwalker1234 — Wed, 11 Dec 2024 18:14:46 GMT

There is a link and when I click on it it takes me to my dashboard, there is no open support ticket in my dashboard. When I go into the App it does the same thing, there is no open ticket in my account! I have no way of accessing my ticket or providing information. I got a call from Arlo and it rand twice and when I tried to answer it they hung up. This is very frustrating that I can not call Arlo or use the Chat Bot.

Re: Warranty

BrookeN — Wed, 11 Dec 2024 18:22:15 GMT

Can you dm me a good contact number as well as a good time to call. I will reach out to support and provide those after you provide them. You send a dm by clicking on the envelope icon on the top right of the forum page.