topic Re: Trying to watch on new device in Arlo

Trying to watch on new device

Cindebo — Sun, 08 Dec 2024 13:27:30 GMT

I am trying to view on a new device and I get the message they don't recognize the device and they sent a push notification to my tablet, how do I find that push notification on my tablet

Re: Trying to watch on new device

StephenB — Sun, 08 Dec 2024 18:44:49 GMT

@Cindebo wrote:

I am trying to view on a new device and I get the message they don't recognize the device and they sent a push notification to my tablet, how do I find that push notification on my tablet

It should just show up there. Try logging into the Arlo app on the tablet.

You could also wait for the timeout, and select email verification.

Re: Trying to watch on new device

BrookeN — Tue, 10 Dec 2024 16:55:50 GMT

Are you still seeing the same behavior, or were you able to log into the new device?

Re: Trying to watch on new device

Cindebo — Thu, 12 Dec 2024 18:07:47 GMT

HI'

Im thinkg now that it was sent to an old, ( gone) tablet. I have had a few ...

so, yes, i am still struggling with this. I have a new laptop, and unable to sign on bc it doesnt recognize it.

Any suggestions would be awesome.

TIA

Re: Trying to watch on new device

BrookeN — Thu, 12 Dec 2024 18:14:58 GMT

I have reached out to support regarding not being able to access the account. Support will be reaching out to you as soon as possible.