topic Re: Arlo Q; website hacked in Arlo

Arlo Q; website hacked

ThunderPickle — Tue, 03 Dec 2024 20:05:16 GMT

From the start: everything everywhere has been hacked lately! Anyone else?

I did not know that my camera was no longer "supported" and vulnerable due to being outdated after years of no use. I had it up out of the blue for a few weeks and I received a suspicious phone call(s) from a voyeur that led me to realize the system may have been compromised. I've since upgraded but am concerned that my address is on file, available like my phone number? Oh and online searches are resulting in suspicious results related to Arlo (Chinese characters).

Re: Arlo Q; website hacked

jguerdat — Wed, 04 Dec 2024 14:52:42 GMT

Have you changed your password and ensured that 2FA (2 factor authentication) is enabled?

Re: Arlo Q; website hacked

ThunderPickle — Wed, 04 Dec 2024 18:05:42 GMT

Yes as I've since upgraded. The firmware on old cameras had expired and new ones aren't running on the router anymore. Cloud data, the camera itself, or something else was vulnerable, not login. If a voyeur has my phone number from (?) and address I may have a physical stalker, not just a cyber one. I want others to be aware.

Re: Arlo Q; website hacked

BrookeN — Thu, 05 Dec 2024 16:15:51 GMT

I have reached out to support regarding the concerns. you have posted. I will have someone reach out to you as soon as possible.