Cannot switch paid subscription from old to new doorbell

HCC-UK — Sun, 01 Dec 2024 21:55:13 GMT

I renew my subscription on June this year, but my doorbell broken down recently so i buy a new one to replace it.

Then i found there is no way to monitor the subscription on website or app. Now the subscription "attach" on the old doorbell and i cannot switch it to the new one.

I do remember it should be able to monitor the subscription before Arlo update the system.

Does anyone know how to fix it? Please help.

Thank you very much.

Re: Cannot switch paid subscription from old to new doorbell

jguerdat — Mon, 02 Dec 2024 14:30:27 GMT

What subscription do you have - a single camera one or a multi-camera plan? For a single camera plan, I believe you cancel the existing plan and subscribe again to add the new one. However, since you have a trial sub for the new doorbell, wait until that trial expired before adding a paid plan.

topic Re: Cannot switch paid subscription from old to new doorbell in Arlo

Cannot switch paid subscription from old to new doorbell

Re: Cannot switch paid subscription from old to new doorbell