topic Re: can't connect homekit in Arlo

can't connect homekit

Mxxx — Wed, 13 Nov 2024 02:08:00 GMT

I'm trying to add a Arlo base station to Apple homekit.

I did remove the base, reboot, even factory reset. But didn't work.

I have two same model bases and could successfully add one to homekit. So it seems that I need token reset, apparently as other threads.

Would you help?

Re: can't connect homekit

BrookeN — Wed, 13 Nov 2024 16:29:29 GMT

I am going to need the email address associated with the Arlo account. If you could please pm me that I can get the token reset. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: can't connect homekit

GlennColorado2 — Thu, 28 Nov 2024 17:38:23 GMT

Brooke, I see from various posts that this problem has been around for more than a year affecting HUNDREDS + users. And that’s only the users who found the right thread and added their comments to the forum.

I have the same problem as user Mxxx, the original poster… and I have read your solution… a token reset, accomplished by sending you a DM with the email associated with my account.

You go on to say that a DM can be sent by clicking on the envelope icon in the upper right corner of the support page.

Here is the problem:

1) I’m logged in to my account.
2) I’m here in the forum.
3) What envelope icon?

There isn’t an envelope icon anywhere on this page. None “hidden” behind menu options nor pull down menus.

aaaah what now?

Re: can't connect homekit

Mxxx — Fri, 29 Nov 2024 01:21:18 GMT

I think I can help with that.

Please try this:

My settings - preference - private messenger (drop down menu) - turn on private messages

Re: can't connect homekit

StephenB — Fri, 29 Nov 2024 01:38:58 GMT

@GlennColorado2 wrote:

There isn’t an envelope icon anywhere on this page. None “hidden” behind menu options nor pull down menus.

If private messages are turned on, then you should see it here:

Re: can't connect homekit

GlennColorado2 — Sat, 30 Nov 2024 01:54:23 GMT

Thank you…. I have envelope now.
👍🏻

Re: can't connect homekit

GlennColorado2 — Sat, 30 Nov 2024 01:54:58 GMT

Thank you…. I have envelope now.
👍🏻

Re: can't connect homekit

BrookeN — Mon, 02 Dec 2024 19:55:38 GMT

@GlennColorado2 I have responded via the DM you had sent me.