topic Re: Multiple Systems in Arlo

Multiple Systems

DQH — Fri, 22 Nov 2024 22:35:29 GMT

I have three different locations and servers for my Arlo systems

Three hubs, 11 cameras and one doorbell.

They each operate under separate email address accounts.

Is there any way to merge them and both access all cameras from one screen and get notifications for all products to my phone? Right now I have to log out and sign into each system to check them or get notifications.

Re: Multiple Systems

StephenB — Sat, 23 Nov 2024 01:17:38 GMT

@DQH wrote:

Is there any way to merge them and both access all cameras from one screen and get notifications for all products to my phone?

There are two ways. One is to use the "Friend" account feature to share the cameras in two of the accounts with the third.

The other is to remove the equipment from two of the accounts, and then reinstall it in the third account.

Re: Multiple Systems

DQH — Sat, 23 Nov 2024 02:39:06 GMT

That sounds like even I could do it. Would you know where I could find the directions to make that procedure happen?

I very much appreciate your insights. Thanks!

Re: Multiple Systems

StephenB — Sat, 23 Nov 2024 12:12:21 GMT

@DQH wrote:

That sounds like even I could do it. Would you know where I could find the directions to make that procedure happen?

On the "friend" account approach:

First check all three accounts in the app. If some show "Library" in the app menu, and others show "Feed", then you will need to migrate the "Library" ones to "Feed". To do this, you go into "add device" and start to add a Pro 5s camera. You can't complete that process without the camera, but the workflow will migrate the account to "Feed" before you get stuck.

There are downsides to "Feed" -

There are no custom modes. You can modify the three built-in ones, but you cannot add more.
Scheduling is more complicated to set up.
the combination of geofencing+scheduling doesn't fully work (particularly when you arrive)

Once you are sure that all the app menus match, you can then share the cameras. If you are using "Feed", then the guide is here:

https://kb.arlo.com/000062933/How-do-I-add-friends-on-my-Arlo-Secure-app-Arlo-Secure-4-0

If you are using "Library", the guide is here:

https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

You will want to use the setting to allow access rights.

Accept the invitations on a PC, not the phone (for some reason, the PC works better). Click on the "Create account" control in the email. That will open your browser to my.arlo.com. From there, just log into the account (completing the two factor authentication process).

If you see "Feed" and "Dashboard" in your app menus, then