topic Is there a way to completely reset or wipe out any information in the app to start fresh? in Arlo

Is there a way to completely reset or wipe out any information in the app to start fresh?

alreadyinuse — Wed, 20 Nov 2024 18:22:29 GMT

I decided to update my Arlo cameras after one of my base stations started acting up and I could not figure out how to fix it. I got 6 pro 5s 2k cameras, a wireless doorbell and chime and had to order a smart hub. I set up the door bell that day and it forced the app to update to this new **bleep** fest of an app. When it updated it said that nothing from the old app would transfer but my geofencing and one schedule did transfer. I finally got the geofencing to work and I thought I had the schedule working but it never consistently disarmed at the end of the day so last night I tried to figure it out and now it is not working at all. I would like to try to start fresh, factory reset, I uninstalled the app on my phone and iPad and turned them off/restarted just in case but when I reinstall the app everything is back the way it was. Is there a way to wipe everything out?

Re: Is there a way to completely reset or wipe out any information in the app to start fresh?

StephenB — Thu, 21 Nov 2024 01:14:57 GMT

@alreadyinuse wrote:

I uninstalled the app on my phone and iPad and turned them off/restarted just in case but when I reinstall the app everything is back the way it was. Is there a way to wipe everything out?

The app has supported both interfaces for almost 2 years now. Which interface you get depends on how your account is provisioned in the Arlo Cloud.

There is no way you can migrate back on your own. A couple of folks have persuaded Arlo support to migrate them back. Even if you could do that, it would only be a delaying action. Arlo won't support both interfaces forever, at some point everyone will be migrated to "feed".

Re: Is there a way to completely reset or wipe out any information in the app to start fresh?

alreadyinuse — Thu, 21 Nov 2024 01:25:48 GMT

I do not mean go back to the original app, although at least that app worked and was easy to figure out, I meant a factory reset of the current app to go back to all of the original settings from first update before I changed anything. I have been trying so many different things to get it to work that I can not remember everything that I have done.

Re: Is there a way to completely reset or wipe out any information in the app to start fresh?

StephenB — Thu, 21 Nov 2024 01:31:07 GMT

@alreadyinuse wrote:

I do not mean go back to the original app, although at least that app worked and was easy to figure out, I meant a factory reset of the current app to go back to all of the original settings from first update before I changed anything. I have been trying so many different things to get it to work that I can not remember everything that I have done.

There isn't any way to revert back to the default settings (and no way to roll back changes).

By default,

Arm Away arms all cameras
Arm Home arms all outdoor models
Standby disarms all cameras
there are no automations

Behavior for recording length, etc is controlled in the default mode settings for each camera.