https://community.arlo.com/t5/Arlo/Terrible-Customer-Service-for-new-customer-who-bought-a-house/m-p/2427971#M97378 <P>bought a new house with arlo, owners are long&nbsp; gone, they were elderly people and had the arlo installed buy a tech company, they are long gone and I have a useless arlo doorbell, cameras etc, because the idiots in customer service cannot dissconnect the last home owner and give me ownership, I will NEVER buy anything arlo, and I will tell everyone I know the same, ARLO should have a way to change ownerships, in fact they said all they needed was verbal approval from last owner which I did find and they did give permission and then they said they still could not move service to me, well you lost a customer and I am sure when others read this they will do the same, never buy arlo, they cannot dissconnect and change owners you really suck as a business</P> Wed, 20 Nov 2024 17:46:24 GMT vegasarlonomore 2024-11-20T17:46:24Z https://community.arlo.com/t5/Arlo/Terrible-Customer-Service-for-new-customer-who-bought-a-house/m-p/2427971#M97378 <P>bought a new house with arlo, owners are long&nbsp; gone, they were elderly people and had the arlo installed buy a tech company, they are long gone and I have a useless arlo doorbell, cameras etc, because the idiots in customer service cannot dissconnect the last home owner and give me ownership, I will NEVER buy anything arlo, and I will tell everyone I know the same, ARLO should have a way to change ownerships, in fact they said all they needed was verbal approval from last owner which I did find and they did give permission and then they said they still could not move service to me, well you lost a customer and I am sure when others read this they will do the same, never buy arlo, they cannot dissconnect and change owners you really suck as a business</P> Wed, 20 Nov 2024 17:46:24 GMT https://community.arlo.com/t5/Arlo/Terrible-Customer-Service-for-new-customer-who-bought-a-house/m-p/2427971#M97378 vegasarlonomore 2024-11-20T17:46:24Z https://community.arlo.com/t5/Arlo/Terrible-Customer-Service-for-new-customer-who-bought-a-house/m-p/2427975#M97379 <P>It's a security measure to prevent cameras being illegally used by non-owners. All the previous owners need to do is to remove the cameras within their app to disassociate them with their accounts. I must therefore say that it's a good thing om terms of security measures. At the same time, I don't approve of you calling Customer Service idiots. Yes, there are problems with Customer Service but that's not the reason to use that kind of language.&nbsp;</P> Wed, 20 Nov 2024 18:15:38 GMT https://community.arlo.com/t5/Arlo/Terrible-Customer-Service-for-new-customer-who-bought-a-house/m-p/2427975#M97379 Edinburgh_lad1 2024-11-20T18:15:38Z