topic Re: Customer Support Unreachable in Arlo

Customer Support Unreachable

dsskibum — Thu, 14 Nov 2024 21:08:00 GMT

I cannot find a customer service number for Arlo and the chat system keeps giving me an error message. Even when I can open the chat window without an error message, I get no response back from Arlo in the chat system. I'm trying to reach out to Arlo due a billing question. I placed an order yesterday evening and checking my bank account this evening I have found I have been charged multiple times for an order. The amounts are similar but not the same. Each charge has been for $2500.00 or more. If I do not get a response back about this by end of business day all charges will be sent to my banks fraud department and disputed.

Re: Customer Support Unreachable

StephenB — Thu, 14 Nov 2024 21:22:48 GMT

@dsskibum wrote:

Each charge has been for $2500.00 or more. If I do not get a response back about this by end of business day all charges will be sent to my banks fraud department and disputed.

I suggest that you dispute them with your credit card company ASAP. It's pretty clear someone (not Arlo) has gotten hold of your card info.

Then reach out to Arlo. I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can assist with support.

Re: Customer Support Unreachable

BrookeN — Fri, 15 Nov 2024 18:40:07 GMT

@dsskibum I have reached out to support regarding the order you had placed and the charges you are seeing on the account. Do you mind sending me a copy of the receipt of purchase and a copy of the link of the website that order was placed on? You send a dm by clicking on the envelope icon on the top right of the forum page. Support will be reaching out to you as soon as possible.

Re: Customer Support Unreachable

Canuckuser1 — Mon, 17 Feb 2025 21:24:24 GMT

On Feb 17 2025 Customer support is truly unreachable. Because I am currently in Canada I can't access my account on line. This is terrible. No human beings are available to talk.

I just want to see my billing details!!!

Re: Customer Support Unreachable

Canuckuser1 — Mon, 17 Feb 2025 21:26:57 GMT

I just earned a badge on the Arlo forum for posting the above complaint. wow

Forget the silly badge, I want a human being to talk to.

Re: Customer Support Unreachable

StephenB — Mon, 17 Feb 2025 21:36:18 GMT

@Canuckuser1 wrote:

On Feb 17 2025 Customer support is truly unreachable. Because I am currently in Canada I can't access my account on line. This is terrible. No human beings are available to talk.

I just want to see my billing details!!!

Please don't post your issue on multiple discussion threads.

You should be able to log into your account no matter where you are. What happens when you try to log in?

Re: Customer Support Unreachable

Canuckuser1 — Mon, 17 Feb 2025 21:44:14 GMT

It sends a push notification to a device that doesn't exist.

Re: Customer Support Unreachable

StephenB — Tue, 18 Feb 2025 00:26:08 GMT

@Canuckuser1 wrote:

It sends a push notification to a device that doesn't exist.

After the push notification response times out, you should see an option to change verification methods. That will let you switch to email verification.

Re: Customer Support Unreachable

BrookeN — Tue, 18 Feb 2025 16:21:55 GMT

I answered you on the other post. I will be closing this one as a duplicate post.