topic Re: No access to my account in Arlo

No access to my account

Ljdi — Wed, 13 Nov 2024 17:47:39 GMT

Hi I cannot gain access to my account as my email which was a company email is no longer accessible and I can’t recall the password to go in to update it. There is no email support or phone support in the uk other than signing in which I can’t do. The number in Cork has a recorded message saying it’s disconnected. The only email I can find is for new orders who reply that they can’t help but advise me to sign into my account which is exactly what I can’t do. Hence going in circles. Help with an email support details or a phone number, thanks.

Re: No access to my account

BrookeN — Wed, 13 Nov 2024 18:06:30 GMT

I have reached out to support regarding not being able to access the account. They will reach out to you as soon as possible.

Re: No access to my account

Ljdi — Wed, 13 Nov 2024 21:26:28 GMT

Unfortunately, got no where as they responded by asking me to log in on my old email which is exactly what I can’t do as my old email address is no longer supported as was a company email that is no longer trading. Whilst I know the address I don’t recall the password. Getting absolutely nowhere and frustrated.

Cannot recommend Arlo after having it for 7 years!

Re: No access to my account

BrookeN — Fri, 15 Nov 2024 15:37:30 GMT

@Ljdi was support able to resolve the behavior you were experiencing with your account?

Re: No access to my account

Ljdi — Mon, 18 Nov 2024 21:25:14 GMT

all that’s happening is they are asking me over and over again other same question and over and over again I tell them chapter and verse. Complete waste of time

Re: No access to my account

Ljdi — Thu, 21 Nov 2024 17:26:37 GMT

No further feedback for 3 days from Arlo so I’m logging all now to cancel arlo contract again and provide evidence for credit card bank to reimburse. Cannot recommend Arlo now I’m afraid

Re: No access to my account

Ljdi — Thu, 28 Nov 2024 22:44:39 GMT

28/11/2024 Arlo providing terrible service with a further week gone by with still no communication. Just taken fee without permission and shut down my attempts to recover

Re: No access to my account

BrookeN — Mon, 02 Dec 2024 18:34:27 GMT

HAs anyone reached out to you regarding the behavior you are seeing.

Re: No access to my account

Ljdi — Mon, 02 Dec 2024 21:57:51 GMT

No communication from Arlo still. If anyone is reading this please consider twice before purchasing any Arlo products