topic Re: Payment processing issues in Arlo

Payment processing issues

pjtkelly11 — Thu, 19 Sep 2024 12:28:03 GMT

I keep receiving emails saying that they are having problems processing my payment. I have updated my card details but keep receiving emails saying that payment cannot be processed. I emailed customer support but didn't hear back. Today my plan was cancelled. I can't find a contact number or any other method of communication to speak to anyone. My card details are correct & there is no problem with funds. This is extremely frustrating and time consuming. Can anyone offer any advice please?

Re: Payment processing issues

BrookeN — Thu, 19 Sep 2024 14:06:14 GMT

I have reached out to support regarding the error you are getting when trying to process the payment. Support will be reaching out to you as soon as possible.

Re: Payment processing issues

Jaball — Sat, 09 Nov 2024 19:52:02 GMT

I’m having issues speaking with a live agent. No phone number to call. I’ve been charged $14.95 x 3=$32.85 total. I tried to Un suspend my account with an agent and was told since I didn’t have a plan the charges wouldn’t go through and they did go through. So please refund my money. Thanks I’ve been trying for hours to resolve this issue

Re: Payment processing issues

BrookeN — Mon, 11 Nov 2024 16:22:05 GMT

Hello, I hope your weekend was well. I have reached out to support regarding the charges you received. Support will be reaching out to you as soon as possible.

Re: Payment processing issues

Jwilson17 — Mon, 09 Dec 2024 02:36:35 GMT

I am also having this problem and just got the email stating I have 2 days to fix it. I’ve tried using other cards and still nothing. Then I came across this thread. Has anyone had it resolved?

Re: Payment processing issues

BrookeN — Mon, 09 Dec 2024 17:11:56 GMT

I have reached out to support regarding not being able to change your billing information. Support will reach out to you as soon as possible.