topic Re: Homekit Token Reset in Arlo

Homekit Token Reset

hightower8 — Tue, 05 Nov 2024 05:31:06 GMT

Hi,

I need a HomeKit token reset, please. Can’t add basestation to HomeKit.

Thanks!

Re: Homekit Token Reset

BrookeN — Tue, 05 Nov 2024 15:28:27 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Homekit Token Reset

hightower8 — Tue, 05 Nov 2024 19:34:12 GMT

Hello Brooke, thank you very much. Unfortunately, Arlo still isn’t finding HomeKit. I’ve tried rebooting, different devices, and different LAN ports. Do you have any ideas?

Re: Homekit Token Reset

BrookeN — Tue, 05 Nov 2024 19:54:26 GMT

Try logging out of the account and logging back in.

Re: Homekit Token Reset

hightower8 — Wed, 06 Nov 2024 06:59:33 GMT

tried, but unfortunately without success.

Re: Homekit Token Reset

BrookeN — Wed, 06 Nov 2024 14:49:20 GMT

The only other way is to reset the basestation, however please keep in mind that if you do that you will need to add all the cameras back onto the basestation.

Re: Homekit Token Reset

Br007 — Fri, 08 Nov 2024 17:01:54 GMT

How do I get a token reset sent?

Re: Homekit Token Reset

BrookeN — Fri, 08 Nov 2024 18:01:25 GMT

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: Homekit Token Reset

hightower8 — Tue, 12 Nov 2024 19:23:46 GMT

Unfortunately, it still isn’t working even after resetting the base station. What else can I do?

Re: Homekit Token Reset

BrookeN — Tue, 12 Nov 2024 20:23:08 GMT

Try logging out and logging back in and then follow the instructions I sent you for setting up without a code.

Re: Homekit Token Reset

hightower8 — Sat, 16 Nov 2024 16:26:15 GMT

I logged out and back in again, but unfortunately, no device is shown in step 5.

Re: Homekit Token Reset

BrookeN — Mon, 18 Nov 2024 16:59:19 GMT

Try logging out and logging back in and then following the steps to set up without a code again.

Re: Homekit Token Reset

hightower8 — Mon, 18 Nov 2024 19:55:47 GMT

Already done, see previous post.

Re: Homekit Token Reset

BrookeN — Mon, 18 Nov 2024 20:31:32 GMT

My apologies, can you try to uninstall and then reinstall the app?