topic Re: Fraudulent Charge in Arlo

Fraudulent Charge

rayannyn1 — Thu, 07 Nov 2024 11:44:07 GMT

Why do I have a $26 dollar charge on my bank account I don’t use the product or have one in general.

Re: Fraudulent Charge

StephenB — Thu, 07 Nov 2024 12:23:06 GMT

@rayannyn1 wrote:

Why do I have a $26 dollar charge on my bank account I don’t use the product or have one in general.

Generally fraudulent charges means someone has gotten hold of your credit card info (and in this case apparently purchased something from Arlo using it).

So you should of course dispute the charge with your credit card company - likely they will send you a new card.

It'd also be good to work with Arlo on this - I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - so they can create a support ticket on your behalf.

Re: Fraudulent Charge

rayannyn1 — Thu, 07 Nov 2024 13:20:35 GMT

Thanks, I got charged on a debit card, should I dispute with my bank or can Arlo directly refund for me.

Re: Fraudulent Charge

StephenB — Thu, 07 Nov 2024 14:27:51 GMT

@rayannyn1 wrote:

Thanks, I got charged on a debit card, should I dispute with my bank or can Arlo directly refund for me.

Up to you.

Personally, I'd assume that there will be other fraudulent charges on the card, so I'd contact the bank to get a replacement.

Re: Fraudulent Charge

BrookeN — Thu, 07 Nov 2024 14:46:41 GMT

I have created a ticket regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest that you reach out to your financial institution.

Re: Fraudulent Charge

Robert298 — Sun, 24 Nov 2024 04:50:30 GMT

Ok this is getting ridiculous. I too just got an authorized charge from Arlo Technologies Inc -$48.59 with a Descriptor phone number 408-638-3750. Support - I need this resolved .

Re: Fraudulent Charge

StephenB — Sun, 24 Nov 2024 11:45:57 GMT

@Robert298 wrote:

Ok this is getting ridiculous. I too just got an authorized charge from Arlo Technologies Inc

I recommend disputing the charge with your credit card company.

If you never purchased anything from Arlo someone else used the card to purchase something from Arlo. In that case you should cancel the card.

One of the mods - @BrookeN , @JamesC , @ShayneS - will create a support ticket on your behalf.

Re: Fraudulent Charge

BrookeN — Mon, 25 Nov 2024 20:38:24 GMT

I have created a ticket regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest that you reach out to your financial institution.

Re: Fraudulent Charge

Ash_dot — Sun, 01 Dec 2024 15:54:06 GMT

I'm having the exact same issue. An amount of $26.86 was charged to a debit card that I rarely ever use. What should I do other than contacting my financial institution?

Re: Fraudulent Charge

BrookeN — Mon, 02 Dec 2024 19:13:35 GMT

I have created a ticket regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest that you reach out to your financial institution.