topic Re: Need a phone number for technical support in Arlo

Need a phone number for technical support

critterfixer — Sat, 02 Nov 2024 15:08:22 GMT

My wifi went out and kicked all of my cameras that were connected to the system (the one camera with dead batteries stayed connected and with new batteries is now working fine). I cannot contact technical support by phone or chat no matter what window I click on. Am two seconds away from canceling Arlo and being done with this.

Re: Need a phone number for technical support

StephenB — Sat, 02 Nov 2024 16:34:48 GMT

@critterfixer wrote:

I cannot contact technical support by phone or chat no matter what window I click on.

Are you using the support center in the app (NOT my.arlo.com)?

Re: Need a phone number for technical support

MMack — Tue, 05 Nov 2024 15:15:33 GMT

I have the same issues for getting help.

I can't see anything special in the app for support.

There's a 'Need help" button which just takes me to the browser support articles.

Re: Need a phone number for technical support

StephenB — Tue, 05 Nov 2024 18:42:07 GMT

@MMack wrote:

I have the same issues for getting help.

I can't see anything special in the app for support.

There's a 'Need help" button which just takes me to the browser support articles.

Note you do need a subscription for phone support. If you have a warranty issue but no subscription, or if you cannot install your camera in the first place, then post back. The mods can create support tickets on your behalf, and support will then reach out to you.

If you see "Library" in your app menu, you can access support using this guide:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If instead you see "Feed" and "Dashboard", use this one:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

Re: Need a phone number for technical support

JamesC — Thu, 26 Mar 2026 16:50:16 GMT

Hello Arlo Community Members!

We hope you find the information you are searching for here on the Arlo community. Arlo experts, employees and everyday users share a wealth of knowledge here about Arlo products and best performance tips. We encourage you to post your experiences and questions in a new or existing community discussion thread if you need assistance.

If you prefer to engage with Arlo support via telephone, all Arlo users are welcome to reach out using the following official Arlo support telephone contact number:

US/CA Customers - 1-877-427-5680 6:00a.m. - 8:00p.m. PST

Thank you!

JamesC