topic Cameras Offline Cause, Fix and Bug Report in Arlo

Cameras Offline Cause, Fix and Bug Report

woodcutter60 — Thu, 29 Sep 2016 18:50:09 GMT

Regular Arlo, just puchased.
Base: VMB3010R2
Version: 2.1.0_12984
Base: 1.7.3_5005
Our Internet service went down and as a result the cameras went offline. When service was restored, the cameras remained offline until I could power cycle the base station. This is not acceptable. The base station should be smart enough to resolve that issue without human intervention. What is a vacation home owner to do when this happens? Fortunately this is my only home and I could fix it when I got home. The home was without security for a day because of this.

Re: Cameras Offline Cause, Fix and Bug Report

JamesC — Fri, 27 May 2016 23:17:52 GMT

woodcutter60,

You can reboot the Arlo base station remotely by using the Arlo app. Log into your Arlo account > Settings > My Devices > select your base station > Restart. This can be useful in a scenario like you describe above.

JamesC

Re: Cameras Offline Cause, Fix and Bug Report

woodcutter60 — Fri, 03 Jun 2016 14:09:12 GMT

Thank you for the tip and method. This will work well.