topic Arlo taking money from my Account in Arlo

Arlo taking money from my Account

Ravenz — Fri, 25 Oct 2024 16:06:37 GMT

I don't know what or who y'all are but you are taking money from my Account, I also see you have done this to several people. I don't know who you got my card information since I don't purchase anything online with my bank accounts.

Re: Scam

StephenB — Fri, 25 Oct 2024 12:26:06 GMT

@Ravenz wrote:

I don't know what or who y'all are but you are taking money from my Account, I also see you have done this to several people. I don't know who you got my card information since I don't purchase anything online with my bank accounts.

It sounds like you do not have an Arlo account. Likely someone (not Arlo) got your card information, and is using it to purchase a subscription from Arlo. Contact the credit card company, dispute the charges, and get a new card. Whoever got the info might well use it for other purchases.

One of the mods ( @JamesC , @BrookeN , @ShayneS ) might follow up, so Arlo can investigate.

Re: Scam

ShayneS — Fri, 25 Oct 2024 20:12:22 GMT

Hi @Ravenz

Can you pm me with the best contact method and I will have someone from the support team reach out to you as soon as possible regarding this.